# Senior Account Management (EX) - Top Tier NA

**Company**: Freshworks
**Location**: Chennai, India
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000159090559-senior-account-management-ex-top-tier-na-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a07743dd-870

## Description

Organizations everywhere struggle with the costs and complexities of software solutions that promise to simplify their lives. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional employee and customer experiences.

We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack for building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. This person must demonstrate all the behaviors associated with a high-performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota.

Responsibilities:

- Become the resident expert on the Freshworks platform and expand cloud-based software usage in existing customers

- Drive expansion through upsell and cross-sell to meet or exceed revenue targets

- Professionally manage relationships with a portfolio of assigned accounts

- Demonstrate and sell value to key stakeholders within the accounts with Customer Success Plans and strategies

- Build a plan to maximize revenue and customer satisfaction within your accounts

- Gain a thorough understanding of assigned client's needs, objectives, and processes to ensure successful adoption and deployment of Freshworks suite of products

- Create and articulate compelling value conversations with C-Level stakeholders and work in alignment with inside stakeholders

QUALIFICATIONS:

- Experience selling to VP or C-level executives in companies

- 4-8 years of overall experience in sales, with 2+ years of SaaS sales experience/solution-based selling experience

- Experience in driving expanded usage in existing customers

- Track record of success selling into Mid Market and Enterprise companies

- Experience managing and closing complex sales cycles using solution selling techniques

- Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning, and execution skills

- Proven track record of consistent account growth and quota achievement

- Thorough understanding/experience in related technology in the EX/ITSM space

- Experience with account portfolio planning, management, and prioritization

- Strong project management capability and ability to multitask

- High attention to detail and willingness to get 'in the weeds' to fix a problem

- Knowledge of customer success best practices

- Experience driving client adoption of technology or software product

- Skilled in virtual presentations, online web demos, remote sales processes

- Strong interpersonal skills, ability to convey and relate ideas to others

- Vibrant and energetic attitude, willingness to perform and get things done

- Bachelor's Degree/Master's degree preferred

- A technical background is a plus

- Flexibility to work in the NA shift (night shift)

## Skills

### Required
- SaaS sales
- solution selling
- consultative sales
- strategic account planning
- project management
- customer success

### Nice to have
- technical background

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000159090559-senior-account-management-ex-top-tier-na-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)