# Bilingual Virtual Patient Navigator

**Company**: IQVIA
**Location**: Durham, NC
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $80-95k annually
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Durham-NC/Bilingual-Virtual-Patient-Navigator---Remote_R1578047?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a0627673-28a

## Description

We are seeking a Bilingual Virtual Patient Navigator to support our Patient Support Program as a resource for patients living with acromegaly.

The Bilingual Virtual Patient Navigator will provide education about specific disease treatments and resources to empower patients to understand and manage their disease state.

**Job Responsibilities:**

- Answer calls in a professional and timely manner

- Review prescriptions, case notes, and appointment results

- Review and report adverse events as necessary

- Initiate case creation in CRM

- Participate in scheduling process from start to finish

- Assist in determining that each appointment is staffed with a properly credentialed clinician

- Document case details in CRM system

- Place outbound calls and text messages to patients and network clinicians

- Answer incoming calls, text messages, and email correspondence

- Provide program coverage as needed when team members are out of office

- Escalate issues to leadership and work on Program improvements

- Assist patients in finding resources for their disease state in their area

- Educate patients on disease state

- Coordinate and facilitate the connection between patients and program-approved resources

- Provide direct educational training to patients and assigned medication

- Foster dialogue between patient and healthcare provider

- Travel up to 15%

**Required Qualifications:**

- Active Nursing License in good standing

- Bilingual in English/Spanish

- 2+ years of recent nursing experience

- Proficient with Microsoft Office, especially MS Teams, Excel, Word, and Outlook

- Proven success utilizing good communication, speaking, and writing skills

- Ability to interact courteously and professionally with patients and clinical staff

- Must reside in country where the job is posted

**Preferred Qualifications:**

- Nurse educator experience

- Experience with Salesforce, the Customer Relationship Management System

- Excellent time management skills and ability to multi-task and prioritize work

- Strong organizational skills with attention to detail

- Ability to work independently and as a team player

- Knowledge of clinical data and pharmacology

The potential base pay range for this role is $80-95k annually.

## Skills

### Required
- Microsoft Office
- MS Teams
- Excel
- Word
- Outlook
- English
- Spanish
- Nursing License

### Nice to have
- Salesforce
- time management
- organizational skills
- clinical data
- pharmacology

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Durham-NC/Bilingual-Virtual-Patient-Navigator---Remote_R1578047?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)