# Market Quality Sr. Engineer

**Company**: American Honda Motor Co., Inc.
**Location**: Torrance, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $101,000.00 - $151,500.00
**Category**: Engineering
**Industry**: Automotive

**Apply**: https://careers.honda.com/us/en/job/11233/Market-Quality-Sr-Engineer-100649?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a0276952-ace

## Description

The Senior Quality Engineer is responsible for working with all factories that produce for the domestic/export market to resolve market concerns. Support and evaluate the factory recommended countermeasure and provide repair information to the field to repair customer vehicles.

Identify countermeasure software and assess the need for market deployment. Provide expertise in PST Market Quality Engineering to identify challenges and barriers to create prompt, high quality diagnosis and repairs performed by the Dealer's Automotive Technicians.

The Senior Quality Engineer is also responsible for tracking and monitoring post bulletin repair effectiveness by reviewing data and going to the spot. Provide technical/dealership expertise to support current and improve future products to exceed customer's expectations, promote fixed first visit, ensure a positive ownership experience, and promote lifetime owner loyalty.

Key accountabilities:

- Evaluate proposed countermeasure to determine the appropriate repair for the market.

- Develop repair instructions for the market (including Export/CCA and conduct time study evaluations with the shop. Provide source materials to publications (Service News/Service Bulletins, Video etc). Advise appropriate market action

- Review the SMC and work with the NA Data Analytics, NA QIS coordination group and/or Factory to determine if software release is required. Create/validate software packages for OTA and or wired ECU Reprogramming updates within SMC and SEM to publications (OTA Release Notes, Service Bulletin, etc.)

- Support Tech Lead on dealer visits to observe and confirm repairs first-hand noting and making any modifications needed to ensure clarity of the written communications

- Monitor post bulletin repair accuracy and or OTA/Wired Reprogramming post-delivery status. Assist with identification and understand the root cause, then act where needed. Promote Service-Related QIS when needed

- Provide technical expertise to several groups outside of MQE including Campaigns, ACS, PRO, HNA Law, Product Development, Warranty, Publications, DPSM's, FTS's, SPPC, Tech Line

- Support efforts between factory MQ, ADC, NAQC, TSD, and TAC associates. Work with Tech Line on Export/CCA market issues including eTAR

- Support activities related to FMC, support Service University

- Create PDI Bulletin, NAVI PDI Bulletin

- Review PDI Checklist, Maintenance Journal, Owner’s Manual (New/FMC only, Personalized Settings Worksheet

- Create and deliver presentations for market concern items for monthly management review

- Support Tech Lead in Special/Advanced Service Projects (KOQ, OTA, Prognosis,

Qualifications, Experience, and Skills:

- Bachelor's degree in engineering (or related major) and/or work experience

- Minimum Experience six plus years or work experience plus 1 year of experience working within an automobile manufacturer's service/engineering department

- Vehicle evaluation skills with strong emphasis on automotive system knowledge

- Strong problem-solving skills

- Excellent written and verbal communication skills

- High proficiency with MS Office (Word, Excel, & PowerPoint)

## Skills

### Required
- Vehicle evaluation
- Automotive system knowledge
- Problem-solving
- MS Office
- Written and verbal communication

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Source: [Apply at careers.honda.com](https://careers.honda.com/us/en/job/11233/Market-Quality-Sr-Engineer-100649?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)