# Network Troubleshooting Specialist

**Company**: Keywords Studios
**Location**: Quebec, QC
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/931643C860?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a01e4fae-112

## Description

We are seeking a Network Troubleshooting Specialist to join our Player Engagement team, providing technical support, community management, and trust & safety services for AAA and Indie studios in the gaming industry.

**Job Summary** As a Network Troubleshooting Specialist, you will be responsible for resolving complex technical issues, performing root cause analysis, and implementing changes at the infrastructure or code level.

**Key Responsibilities & Activities**

- Resolve complex technical cases with minimal supervision, ensuring high customer satisfaction.

- Perform deep network and device isolation, and escalate verified bugs.

- Analyse support data to identify trends, root causes, and recurring pain points.

- Propose and lead initiatives aimed at increasing efficiency, automation, and overall support quality.

- Communicate directly and confidently with clients and internal teams at all levels.

**Requirements**

- Elevated tech support or IT-level background with strong network troubleshooting skills.

- Experience in high-level IT support, software engineering, or system administration.

- Expertise in logs, architecture, and configuration for debugging system crashes and persistent performance issues.

- Ability to handle complex technical cases with minimal supervision.

**Nice-to-Haves**

- Prior audio or Wi-Fi specific experience.

- Experience in dépannage audio.

**Schedule**

- Monday to Friday.

- Eastern Standard Time (EST).

**Language Requirements**

- Effective communication in English (both verbally and in writing).

## Skills

### Required
- network troubleshooting
- technical support
- system administration
- software engineering
- root cause analysis

### Nice to have
- audio troubleshooting
- Wi-Fi specific experience

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/931643C860?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)