# Customer Service Representative

**Company**: Cigna Healthcare
**Location**: Kuala Lumpur
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Kuala-Lumpur-Malaysia/Customer-Service-Representative---Cigna-Healthcare_26012339?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a01d77ca-244

## Description

We are looking for experienced Customer Service Representatives to join our expanding GIH team based in our office in Kuala Lumpur, Malaysia. Working within a busy team, you will contribute to providing the highest possible level of service to all our customers, thereby assisting in retaining existing business.

This is a permanent position working 40 hours per week, 5 days including weekends and Public Holidays (Malaysia). Working hours would be between 5am – 2pm and 6am-3pm during dayshift hours. After dayshift hours, you will work 6am-3pm and 7am-4pm on a rotation basis (9 hours per day, including 1 hour break).

**Main Duties / Responsibilities**

- Receive requests by mail, telephone, live chat or in person regarding insurance claims/policies.

- Respond to inquiries from policy holders, brokers, providers and/or others for information and assistance.

- Perform research to respond to inquiries and interpret policy provisions to determine the most effective response.

- Mail or route claim forms and supporting documentation to various units for final processing.

- The position requires excellent interpersonal skills, ability to understand and interpret policy provisions.

- Independently respond to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.

- You may seek assistance with complex customer services issues.

**Skills/ Experience Required**

- Minimum 2 years experience in a contact centre environment.

- The ability to maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner is essential for this role.

- Must possess excellent attention to detail, with a high level of accuracy.

- Strong interpersonal skills with good verbal and written communication to internal and external clients.

- Excellent IT skills.

- Strong customer focus with ability to identify and solve problems.

- Ability to work under own initiative and proactively recommend and implement process improvements.

- Ability to organise, prioritise and manage workflow to meet individual and team requirements.

## Skills

### Required
- excellent interpersonal skills
- attention to detail
- IT skills
- problem solving
- process improvement

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Kuala-Lumpur-Malaysia/Customer-Service-Representative---Cigna-Healthcare_26012339?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)