# Autofile Specialist, Tax

**Company**: Stripe
**Location**: Toronto, ON
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7997545?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a011c49f-d81

## Description

## Job Description

We're looking for an AutoFile Specialist, Tax to manage high-stakes, ambiguous escalations and pave the way for stable operational growth. In this role, you will tackle the challenges that don't have a pre-written playbook,investigating complex anomalies, identifying why they occurred, and coordinating across teams to ensure they don't happen again.

## Responsibilities

- Manage complex escalations: Own high-risk, cross-functional issues, ensuring timely resolution and closure.

- Investigate root causes: Conduct deep-dive analyses into recurring operational problems to distinguish systemic issues from isolated incidents.

- Drive operational visibility: Provide insights into friction points and mitigation strategies using metrics and reporting.

- Partner cross-functionally: Collaborate with operations, product, and leadership to resolve operational blockers and advocate for permanent solutions.

- Navigate ambiguity: Connect relevant people, data, and context to bring clarity to unstructured situations.

- Support operational readiness: Prepare for external regulatory or system changes to support new capabilities.

- Elevate the experience: Improve operator and user experiences through strategic prevention and resolution frameworks.

## Requirements

- 3+ years of experience in high-growth operations, escalation management, or process improvement.

- Proven ability to resolve complex, unstructured issues logically.

- Exceptional prioritization skills with ability to manage multiple high-stakes tasks efficiently.

- Excellent communication and collaboration skills, particularly with non-technical audiences.

- Comfort working in ambiguous and high-accountability environments.

## Preferred Qualifications

- Experience in tax operations, sales tax automation, financial services, or regulated environments.

- Understanding of operational workflows, including filing processes and risk management.

- Experience working with product or engineering teams to automate tools and processes.

- Familiarity with root cause analysis or continuous improvement methodologies (e.g., Lean, Six Sigma).

- Experience collaborating with operations leads and senior stakeholders on strategy alignment.

## Skills

### Required
- problem-solving
- cross-functional collaboration
- process improvement
- communication
- prioritization

### Nice to have
- tax operations
- sales tax automation
- financial services
- root cause analysis
- continuous improvement methodologies

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7997545?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)