# Outcomes Architect Manager, France (Customer Success)

**Company**: Notion
**Location**: Paris
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/notion/b7518817-864a-41d2-bc51-962691bc0265?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_a008da59-ff6

## Description

Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As a first-line leader directly managing a team of Outcomes Architects, you’ll own your team’s execution across workflow adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery , accountable for both the customer outcomes and the quality of execution that produces them.

You’ll run an inspection cadence and cultivate a coaching culture that make consistent execution possible across the team. You’ll partner closely with Solutions Consultant leaders, Sales, Services, Support, Product, and RevOps to ensure customers move from workflow design to adoption, value realization, expansion, and renewal readiness.

**Responsibilities**

- Own the Net Revenue Growth performance of your team’s book of business, accountable for both headline outcomes and the quality of execution that drives workflow adoption, value realization, renewal readiness, and expansion.

- Coach OAs on the OA builder motion: AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, and renewal processes.

- Build and run the operating cadence for the team: metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching against the OA quality rubric, and forecast calls with senior leadership.

- Hire, onboard, and certify new OAs to the GTM builder motion, driving readiness from ramp through consistent execution and managing performance with clarity when expectations are not met.

- Partner closely with Solutions Consultant managers and leaders on strategy for expansion and renewal across shared accounts, ensuring clear ownership for flat and at-risk renewals.

- Partner with Services leadership to identify complex implementation needs early, create clear handoffs, and ensure Services delivery accelerates workflow adoption and measurable value.

- Set the standard for product, AI, and workflow fluency across the team so OAs can help customers navigate new ways of working and build durable systems in Notion.

- Represent your team or region in leadership forums with clear signal on what's working, what needs investment, and where execution is breaking down.

- Uphold excellence by coaching to the global OA methodology, quality rubric, and activity KPIs.

**Requirements**

- Frontline management experience leading customer-facing GTM teams in B2B software, ideally across Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, or post-sales strategy.

- Direct experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical/workflow implementation.

- Strong coaching orientation: you can review a customer call, account plan, mutual success plan, or executive value narrative and identify specifically what needs to change.

- Commercial instincts at the team level: able to read account health, renewal risk, adoption depth, expansion potential, and customer sentiment.

- Deep customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical adoption and implementation plans.

- Experience operating in a shared account ownership model with Sales, Solutions, Services, Support, or Implementation teams.

- Operational rigor: you know how to build inspection cadences, coaching rituals, performance standards, and accountability systems that improve execution across a team.

- Ability to develop talent from onboarding through consistent performance.

- Executive communication skills: able to synthesize account patterns, customer risks, team performance, and cross-functional asks into clear signal for leadership.

- Technical fluency and presence as a trusted advisor.

- Fluent in English and French

## Skills

### Required
- Frontline management
- Coaching
- Customer Success
- Solutions Consulting
- Technical Account Management
- Professional Services
- Account Management
- Post-sales strategy
- AI Transformation Plans
- Workflow design
- Adoption planning
- Value realization
- Renewals
- Expansion
- Technical/workflow implementation
- Commercial instincts
- Customer-facing discovery
- Shared account ownership
- Operational rigor
- Talent development
- Executive communication
- Technical fluency
- English
- French

### Nice to have
- Experience managing in a consumption, usage-based, or product-led business
- Track record building high-performing frontline teams
- Experience leading teams through GTM motion changes
- Experience working with flat, at-risk, or complex renewal accounts
- Familiarity with AI transformation, workflow automation, agents, or collaboration/work management software

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/notion/b7518817-864a-41d2-bc51-962691bc0265?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)