# Time & Pay Solutions Specialist

**Company**: Leidos
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Salary**: $41,600.00 - $75,200.00
**Category**: Customer Service
**Industry**: Consulting

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/6314-RemoteTeleworker-US/Time---Pay-Solutions-Specialist_R-00194934?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9fe6ee8d-099

## Description

Leidos is seeking a customer service-oriented Time & Pay Solutions Specialist to join our Corporate Payroll team. This position provides high-volume support to employees and managers related to timesheets, payroll, and other pay-related matters.

**Primary Responsibilities:**

- Serve as a point of contact for employee and manager questions related to timekeeping and payroll, researching issues and providing guidance or escalation as appropriate.

- Assist employees with time sheet entries and corrections in the system of varying complexity in accordance with established timekeeping and payroll procedures.

- Review payroll and timekeeping information to identify issues and assist with resolution.

- Assist employees and managers with timecard questions and transactions.

- Process garnishments and garnishment refunds in accordance with established procedures.

- Process Notification of Change (NOC) and direct deposit returns and assist with employee banking and payment issues.

- Respond to a high-volume of employee inquiries through phone and case management systems, providing research, guidance, resolution, or escalation as appropriate.

- Process Approver Group and Modifier Group tickets, including updates to manager approval groups for timecard approval and required follow-up.

- Provide payroll and timekeeping information to HR, Legal, management, and other teams as needed.

- Support payroll and timekeeping audits, reporting, and special projects.

- Identify recurring issues and escalate when needed.

- Maintain confidentiality of employee and payroll information.

- Perform other duties as assigned.

**Required Qualifications:**

- High school diploma/GED and 2+ years of payroll or timekeeping experience.

- Experience with Deltek, Costpoint, and or any other timekeeping systems.

- Deadline oriented and ability to multi-task.

- Proven working experience in providing customer phone and ticket support.

- Strong Client-facing and communication skills.

- Strong knowledge of time charging and payroll policies/procedures, adhering to company and federal labor laws.

- Working knowledge of helpdesk software, databases, and remote control.

- Experience supporting payroll and/or timekeeping processes.

- Ability to research and resolve employee questions and issues.

- Strong customer service and communication skills.

- Strong organizational skills and attention to detail.

- Ability to work independently and as part of a team.

- Strong problem-solving skills.

- Experience handling confidential employee information.

- Proficiency with Microsoft Office.

- Experience working with payroll, timekeeping, or case management systems.

- Ability to work U.S. East Coast business hours and additional hours as needed.

- U.S. citizenship required with the ability to obtain a security clearance as needed.

**Desired Qualifications:**

- Experience researching payroll and timekeeping issues.

- Experience working with HR, Payroll, Legal, or other internal teams.

**Pay Range:** $41,600.00 - $75,200.00

## Skills

### Required
- Deltek
- Costpoint
- Microsoft Office
- customer service
- communication
- problem-solving
- organisational skills
- payroll
- timekeeping

### Nice to have
- researching payroll and timekeeping issues
- HR
- Legal

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/6314-RemoteTeleworker-US/Time---Pay-Solutions-Specialist_R-00194934?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)