# Operations Manager

**Company**: AI Acquisition
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q137175740

**Apply**: https://jobs.workable.com/view/4LecgQYLMNbrPyt5FEUucT/remote-operations-manager-in-united-kingdom-at-ai-acquisition
**Canonical**: https://yubhub.co/jobs/job_9fc1391c-d26

## Description

### Operations Manager

We are seeking a hands-on Ops Expert to architect and lead our operational infrastructure as we scale.

This is not a corporate administrator role. We are specifically looking for a builder - someone who has built or scaled an agency, operated inside high-growth startups, or acted as the operational right hand to a founder.

You must be comfortable:

- Creating structure from ambiguity

- Driving accountability across functions

- Translating founder vision into executable operational systems

- Operating in fast-paced, high-change environments

You will work directly with the founders to design and enforce the systems, reporting structures, and performance standards that support aggressive growth while protecting profitability and delivery quality.

### What You’ll Do

- Architect the company’s operating system — workflows, reporting, accountability frameworks

- Translate founder strategy into operational roadmaps

- Streamline and refine internal systems from the ground up

- Identify bottlenecks early and implement decisive solutions

- Drive cross-functional alignment across delivery, talent, client success, and finance coordination

- Establish KPI dashboards and performance tracking across teams

- Protect margins by optimizing service delivery processes

- Lead and inspire a high-performance global team

- Enforce execution standards and operational discipline

- Build scalable systems that support growth without operational drag

### Requirements

### Experience

- 3+ years in operations, startup leadership, agency environments, consulting, SaaS, or high-growth businesses

- Proven track record building operational systems from zero (not just maintaining mature ones)

- Demonstrated experience scaling teams and driving measurable operational outcomes

- Former agency owners, startup operators, or founder right-hand leaders strongly preferred

### Operational Expertise

- Deep understanding of service delivery economics and profitability

- Strong commercial acumen

- Experience managing cross-functional global teams

- Comfort with ambiguity and rapid change

### Industry Background

Experience in one or more of the following:

Info, Ed-Tech, Consulting, SaaS, AI, Digital Agencies, or Tech-enabled service businesses

### Technical Proficiency (Preferred but not required)

Familiarity with:

Zapier, Make.com, Apollo.io, Smartlead/Instantly, Front.com, automation workflows, KPI dashboards

### Lean / Systems Thinking

Knowledge of Lean principles, performance management systems, or structured operational frameworks is a plus.

### Strongly Preferred Background

- Former agency owner or operator

- Extensive startup experience

- Experience acting as second-in-command to a founder

- Proven history of scaling service-based businesses

- Experience building operational infrastructure in remote-first environments

### This Role Is Likely Not a Fit If:

- You prefer structured corporate environments

- You require heavy direction to operate

- You are uncomfortable with ambiguity

- You optimize for stability over growth

- You have primarily inherited mature systems rather than built them

### Benefits

### What’s In It For You?

- Competitive compensation (negotiable based on experience and impact)

- Performance-based quarterly bonuses

- Equity / share scheme eligibility after 12 months based on performance

- Direct mentorship and exposure to founders

- Remote flexibility

- Relocation to Dubai may be supported for proven high performers once operational impact is demonstrated

## Skills

### Required
- operations
- startup leadership
- agency environments
- consulting
- SaaS
- high-growth businesses
- service delivery economics
- profitability
- commercial acumen
- cross-functional global teams
- ambiguity
- rapid change
- Lean principles
- performance management systems
- structured operational frameworks

### Nice to have
- Zapier
- Make.com
- Apollo.io
- Smartlead/Instantly
- Front.com
- automation workflows
- KPI dashboards