# Reservations Officer

**Company**: New Victoria Hospital
**Location**: New Victoria Hospital
**Job type**: full-time
**Salary**: £30,500 a year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/New-Victoria-Hospital/Reservations-Officer_R1500451?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9f982098-747

## Description

We are seeking a highly organised Reservations Officer to provide an efficient admitted care service for inpatient and day-case patients at New Victoria Hospital, ensuring a seamless patient journey and effective theatre utilisation.

The Reservations Officer is responsible for obtaining and verifying insurer authorisation, confirming that the planned treatment and expected length of stay are covered, and ensuring that self-pay patients have paid the required amount in advance.

Key responsibilities include:

- Obtaining pre-authorisation for all insured inpatient and day-case treatment before admission

- Confirming that insurer approval matches the planned procedure, consultant, admission date, expected length of stay, and any relevant exclusions or shortfalls

- Recording authorisation numbers, approved treatment, agreed length of stay, and supporting correspondence accurately in the hospital system

- Checking authorisation status before admission and resolving missing or incomplete approvals

- Escalating unresolved financial-clearance risks in sufficient time to avoid preventable delays or unapproved treatment

- Managing requests for extended length of stay and securing further insurer approval or additional self-pay funds as required

- Liaising with patients, consultants, medical secretaries, insurers, and hospital teams

- Adhering to hospital policies and procedures and relevant legislation

- Developing own knowledge, skills, and experience through supervision and educational opportunities

The ideal candidate will have:

- Knowledge of Microsoft Office

- IT literacy skills

- Administrative skills and competences

- Excellent communication skills, verbal and written

- Excellent organisational skills

- Ability to use own initiative

- Good interpersonal skills

- Ability to prioritise work

- Ability to work as part of a team

- Flexible and adaptable approach to working patterns

We offer a range of benefits, including:

- Annual leave entitlement of 21 days increasing with length of service

- In-house training for all staff

- Company pension scheme

- Life assurance

- Employee Referral Scheme

- Access to subsidised staff restaurant

- Interest-free travel loan

- Private healthcare

- Bicycle Loan Scheme

- Retailer discounts

- Employee Assistance Programme

## Skills

### Required
- Microsoft Office
- IT literacy
- administrative skills
- communication skills
- organisational skills
- initiative
- interpersonal skills
- prioritisation
- teamwork

### Nice to have
- Meditech or equivalent
- administration in a hospital or GP surgery

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Source: [Apply at bupa.wd3.myworkdayjobs.com](https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/New-Victoria-Hospital/Reservations-Officer_R1500451?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)