# Senior Customer Activation Manager | Scaled

**Company**: Ramp
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full-time
**Salary**: $108K - $165K
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/ramp/f0f95d20-fb64-4c06-86ff-6142e937fe0b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9f936c93-16f

## Description

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.

As a Senior Scaled CSM, you’ll play a critical role in delivering high-quality outcomes at scale while helping shape the processes, playbooks, and customer strategy that fuel Ramp’s growth.

**Responsibilities**

- Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions.

- Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints.

- Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows.

- Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals.

- Deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed.

- Drive revenue by minimizing implementation delays and reinforcing the value of Ramp as a core financial operating system.

- Use customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively.

- Balance implementation work, follow-ups, proactive outreach, and group onboarding while maintaining a high bar for quality.

- Partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities.

- Identify opportunities to automate, standardize, and improve onboarding processes, contributing to playbooks, enablement materials, and scalable best practices.

- Act as a multiplier for the team by sharing insights, patterns, and coaching peers through examples and collaboration.

- Help maintain an industry-leading customer experience while operating at high volume and pace.

**Requirements**

- 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS.

- Proven success managing a high-volume book of business while consistently driving customer outcomes.

- Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively.

- Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement.

- Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions.

- Data-informed mindset with experience using metrics and signals to guide decisions and assess risk.

- Proven track record of meeting or exceeding key performance metrics in fast-paced environments.

- High adaptability and comfort navigating ambiguity in a scaling organization.

- Strong curiosity about product design and the ability to communicate why Ramp works the way it does.

**Benefits**

- Flexible PTO

- Centralized home-office equipment ordering

- Health and wellness stipend

- Budget for intra-office travel

- Weekly coffee stipend

- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

- One Medical annual membership

- 401(k), including employer match on contributions made while employed by Ramp

- Fertility HRA (up to $10,000 per year)

- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

## Skills

### Required
- Customer Success
- Account Management
- Sales
- B2B SaaS
- Executive Presence
- Data Analysis

### Nice to have
- Accounting
- ERP systems
- Financial Services
- Fintech
- Payments

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/ramp/f0f95d20-fb64-4c06-86ff-6142e937fe0b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)