# Senior Executive, Operations Analytics & Controls (Contract)

**Company**: Prudential
**Location**: Kuala Lumpur
**Experience**: senior
**Job type**: contract
**Category**: Operations
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-Group-Head-Office/Senior-Executive--Operations-Analytics---Controls_26050290?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9f6ba3fb-a84

## Description

Prudential's purpose is to be partners for every life and protectors for every future.

The Senior Executive, Operations Analytics & Controls is responsible for developing and maintaining operational standards, control frameworks and reporting solutions that enable consistent, compliant and insight-driven service delivery across VCC operations.

This role combines controls governance with hands-on reporting and automation, including the design and implementation of reporting flows using Excel (VBA/Macros), SharePoint and Power BI.

### Responsibilities

#### 1. Design and implement reporting flows across operations

- Develop and maintain data structuring and transformation using Excel Macro/VBA and Power Tools

- Create automated reporting pipelines integrating trackers with SharePoint repositories

- Design and implement Power BI dashboards for:

- SLA / KPI tracking

- Operational performance monitoring

- Trend and exception reporting

- Establish standardized reporting frameworks, including:

- KPI definitions and data dictionaries

- Data validation and reconciliation controls

- Reporting cadence and governance

- Build and maintain automated trackers, control logs and datasets, reducing manual processing effort

- Ensure data integrity, traceability and auditability across reporting flows

- Collaborate with stakeholders to translate operational requirements into scalable reporting solutions

- Leverage AI-enabled tools (e.g. Copilot) to enhance reporting efficiency (data summarization, insight generation, documentation)

#### 2. Operations Standards & Control Framework

- Document, maintain and update operational standards and controls across:

- Document SOP and manage version control

- Review and approval cycles

- SLAs and control definitions

- Coordinate with functional SMEs to ensure SOPs and work instructions are complete, accurate and audit-ready.

- Support periodic reviews to keep standards current and relevant.

#### 3. Controls, Logs & Assurance Artefacts

- Maintain key operational control documentations such as:

- Risk registers

- Issue logs

- Change and access registers

- Incident and escalation logs

- Ensure traceability between risks, controls, actions and outcomes.

- Support audit, assurance and due diligence readiness through documentation completeness and evidence tracking.

## Skills

### Required
- Excel
- VBA
- Macros
- Power BI
- SharePoint
- AI-enabled tools

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-Group-Head-Office/Senior-Executive--Operations-Analytics---Controls_26050290?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)