# Billing Operations Analyst 1

**Company**: Twilio
**Location**: Mexico City
**Work arrangement**: remote
**Experience**: entry
**Job type**: full-time
**Category**: Finance
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8261245?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9f491ebc-072

## Description

Join Twilio as a Billing Operations Analyst 1, working remotely from Mexico City, Mexico. You'll be part of the Accounting department, playing a crucial role in shaping the future of communications.

As a Billing Operations Analyst 1, you will:

- Maintain external customer email, respond to queries, and onboard customers to Twilio's internal billing system and Financial ERP system.

- Participate in month-end close activities, including managing recurring billing, tracking customer credits, and analyzing revenue-related balance sheet accounts.

- Assist in developing and implementing financial controls and processes surrounding revenue and invoicing.

- Participate in external and internal audits as requested.

- Resolve customer billing queries and independently investigate customer issues.

- Manipulate and analyze large datasets in Excel.

- Communicate effectively with the Sales team, customers, and Senior Leaders via Slack, SFDC, calls, and email.

- Work under pressure in a fast-paced environment, collaborating with other teams to solve root problems.

Requirements:

- Strong experience in Billing, Revenue, or Order to Cash.

- Demonstrated problem-solving, interpersonal, and communication skills.

- Experience working with Oracle, Zuora, and Salesforce is advantageous.

- Solid experience working with large-volume transactions and strong attention to detail.

- Advanced Excel skills, including handling large raw data sets using pivots and functions like VLOOKUPS.

- 1-3 years of experience in an Operations role.

- Periodic weekend work is essential.

- Third-level qualification in Accountancy, Finance, or a Business-related discipline or equivalent experience.

- Proficient in Spanish and English.

Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more.

## Skills

### Required
- Oracle
- Zuora
- Salesforce
- Excel
- Accounting
- Billing
- Revenue
- Order to Cash
- Problem-solving
- Communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8261245?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)