# Operations Manager / Front Office Manager / Rooms Department Manager (Residential Property)

**Company**: AccorHotel
**Location**: San Francisco, CA
**Job type**: contract
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161210990-operations-manager-front-office-manager-rooms-department-manager-residential-property-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/operations-manager-front-office-manager-rooms-9f3ca4ce-567/

## Description

We invite you to join the world of luxury hospitality at Fairmont Heritage Place Ghirardelli Square as our new Front Office Manager.

Reporting to the Director of Residences, the Front Office Manager is responsible for providing engaging, sincere, and personalized services to our Owners and Guests.

**Leadership & Team Development**

- Lead and manage all aspects of Front Office and Residential Services operations, ensuring consistent delivery of Fairmont brand service standards.

- Lead, coach, mentor, and develop Front Office and Residential Services colleagues and supervisors.

- Establish clear performance expectations and hold supervisors and colleagues accountable for service standards, professionalism, attendance, appearance standards, and operational execution.

- Foster a culture of ownership, accountability, teamwork, and continuous improvement.

**Owner, Resident & Guest Experience**

- Champion the Fairmont Promise and inspire colleagues to create memorable experiences for every Owner, Resident, and Guest.

- Deliver personalized luxury service while anticipating needs and exceeding expectations.

- Build and maintain strong relationships with Owners and Residents.

**Residential Operations & Owner Relations**

- Maintain a thorough understanding of HOA governing documents, property policies, and community standards.

- Ensure operational compliance with applicable California Civil Code requirements and Association regulations.

**Front Office Operations**

- Oversee daily Front Office operations including arrivals, departures, residence assignments, Owner stays, Resident interactions, and guest services.

- Ensure all Front Office procedures are executed in accordance with Fairmont standards and departmental requirements.

**Housekeeping, Engineering & Interdepartmental Coordination**

- Maintain strong partnerships with Housekeeping, Engineering, Security, Food & Beverage, and other operational departments.

- Coordinate room readiness, residence inspections, maintenance concerns, arrivals, departures, and recovery efforts.

**ALICE Administration & Service Follow-Up**

- Maintain ownership of ALICE workflows and ensure requests are assigned, tracked, communicated, and completed within established service standards.

**TARS, ACDC & Systems Administration**

- Maintain proficiency in Opera PMS, TARS, ACDC, ALICE, and related hospitality systems.

- Ensure Owner and Guest information is accurately maintained within all applicable systems.

**ALL - Accor Live Limitless Loyalty Program**

- Champion ALL - Accor Live Limitless enrollment, recognition, and engagement initiatives.

- Ensure eligible Owners and Guests consistently receive program benefits and recognition.

**Payroll, Scheduling & Labor Management**

- Monitor colleague attendance and review timekeeping daily to ensure accuracy.

- Oversee departmental payroll administration and payroll processing deadlines.

**Standards, Compliance & Risk Management**

- Ensure compliance with all Fairmont, Accor, property, departmental, SOP, and LSOP standards and procedures.

**Communication & Professional Standards**

- Model exceptional written and verbal communication skills.

- Ensure communication remains professional, respectful, service-focused, and solution-oriented.

**Reporting & Business Analytics**

- Analyze guest feedback, loyalty performance, labor metrics, ALICE reporting, operational reports, and departmental KPIs.

- Identify trends and opportunities to improve service, efficiency, engagement, and financial performance.

**Success in This Role** The ideal candidate is a highly engaged leader who embraces the Fairmont Promise, develops strong teams, takes ownership of results, and drives operational excellence.

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## Skills

### Required
- Opera PMS
- TARS
- ACDC
- ALICE
- Microsoft Office Suite

### Nice to have
- Luxury hospitality
- residential hospitality
- private residence club
- resort
- hotel experience
- HOA operations
- California Civil Code requirements
- union environments
- Collective Bargaining Agreements

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161210990-operations-manager-front-office-manager-rooms-department-manager-residential-property-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)