# FBS - Lead CX Journey Owner

**Company**: Capgemini
**Location**: Brazil
**Work arrangement**: remote
**Experience**: senior
**Category**: Consulting
**Industry**: Insurance
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/1JrQVfKcpyGEdiER9HRLEi/remote-fbs---lead-cx-journey-owner-in-brazil-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9f1aae86-cb7

## Description

We are seeking a Lead CX Journey Owner to own several customer journey areas from start to finish and be the decision-maker for how they perform. You will lead work to improve journey effectiveness and customer satisfaction using human-centered design.

Responsibilities:

- Analyze customer journeys end to end and lead journey mapping for complex journeys.

- Bring together customer feedback across journeys and turn insights into recommendations for senior leaders.

- Lead projects across journey areas, including cost-benefit analysis and managing stakeholders across teams.

- Track journey performance (KPIs, OKRs, rNPS, tNPS) and lead continuous improvement.

- Serve as a subject matter expert and coach less experienced team members.

Requirements:

- Bachelor's degree required.

- 7+ years of experience in customer experience management, journey mapping, and human-centered design.

- Fluent English required.

- Strong communication and presentation skills (including to senior leaders).

- Advanced analytical and business/P&L skills.

- Strong project management, and working knowledge of CRM, journey-mapping, analytics, and project management tools.

Benefits:

- Competitive salary and performance-based bonuses

- Comprehensive benefits package

- Career development and training opportunities

- Flexible work arrangements (remote and/or office-based)

- Dynamic and inclusive work culture within a globally renowned group

- Private Health Insurance

- Pension Plan

- Paid Time Off

- Training & Development

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer experience management
- journey mapping
- human-centered design
- CRM
- analytics
- project management

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/1JrQVfKcpyGEdiER9HRLEi/remote-fbs---lead-cx-journey-owner-in-brazil-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)