# Outreach Specialist / Care Coordinator - Cleveland, Ohio **Company**: Waymark **Location**: Cleveland, Ohio **Work arrangement**: hybrid **Salary**: $22.38 - $25.42 **Category**: Healthcare **Industry**: Healthcare **Apply**: https://job-boards.greenhouse.io/waymark/jobs/4577120005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_9f029e34-bee ## Description As an Outreach Specialist/Care Coordinator in the region, you will be Waymark's frontline presence in and alongside healthcare facilities, often our first point of contact with our patients, and a key member of a startup team helping to shape and refine our workflows and build strong relationships with primary care physician partners. You will work to improve the health of patients from low-income communities by fostering trust and connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes Licensed Clinical Social Workers, Pharmacists, and Community Health Workers. Key Responsibilities: - Initiate outreach to new patients and facilitate connections to healthcare resources and support referrals to care team members telephonically, via SMS, via video, or in-person. - Foster trust and improve patient engagement rates through effective, empathetic, and credible patient communication. - Collect, review and analyze patient data from Electronic Health Records (EHRs) or other data sources to assist monitoring and prioritization of patient care and to improve utilization of preventative care. - Communicate with primary care providers through multiple avenues (potentially including EHR messaging and in-person meetings with providers to review patient updates). - Serve as a primary day-to-day contact, and build trusted, collaborative relationships with healthcare facility providers. - Participate in weekly Waymark care team huddles and partner with the full care team (Pharmacists, Licensed Clinical Social Workers, and Community Health Workers) to support coordinated patient care. - Accurately document each patient encounter in detail. - Collaborate with the Waymark support team to test and refine internal workflows and co-design more efficient processes for supporting patient care. - This is a hybrid role, involving remote work from home as well as working within healthcare provider facilities, as needed. Minimum Qualifications: - Excellent verbal and written communication skills. - Comfort tailoring communication to credibly and concisely communicate with primary care physicians and to communicate with patients in an empathetic and accessible manner. - Highly organized and self-motivated to work independently and manage schedules efficiently. - Customer service and/or sales experience. - Experience with Electronic Health Records. - Experience in a healthcare delivery setting, preferably communicating with medical providers. - Passion for working with diverse communities in an empathetic, inclusive, and professional manner. - Friendly, energetic, and enthusiastic personality with a client service orientation. - Comfort navigating a variety of technology platforms including Google Workspace. - Reside in Greater Cleveland, and have regular access to a car to facilitate travel within the region. Preferred Qualifications: - Experience in care coordination, patient outreach, call center or working in an outpatient clinic or doctor's office. - Multilingual capabilities. - Knowledge of managed care / health insurance. - Knowledge of Cleveland, Akron, Canton communities and Medicaid populations. Hourly Rate Range: $22.38 - $25.42 In addition to salary, we offer a comprehensive benefits package. Here's what you can expect: - Stock Options: Opportunity to invest in the company's growth. - Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office. - Incentive Program: Receive additional compensation through performance-based incentives that align with organizational goals and enhance patient outcomes. - Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy. - Life Insurance: Basic life insurance to give you peace of mind. - Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays. - Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents. - Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule. - Commuter Benefits: Convenient options to support your commute needs. - Professional Development Stipend: A dedicated stipend supports professional development and growth. ## Skills ### Required - Electronic Health Records - Communication - Customer Service - Google Workspace ### Nice to have - Care Coordination - Patient Outreach - Multilingual capabilities - Managed Care - Health Insurance --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/waymark/jobs/4577120005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)