# Experienced Customer Support Specialist

**Company**: Boeing Distribution, Inc.
**Location**: Hialeah, FL
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $75,000.00 - $106,000.00
**Category**: Customer Service
**Industry**: Manufacturing

**Apply**: https://boeing.wd1.myworkdayjobs.com/en-US/EXTERNAL_CAREERS/job/USA---Hialeah-FL/Experienced-Customer-Support-Specialist_JR2026528003-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/experienced-customer-support-specialist-9ee87b9c-7ea/

## Description

We are seeking an Experienced Customer Support Specialist to join our team in Hialeah, FL. As a Customer Support Specialist, you will play a critical role in ensuring timely and accurate resolution of customer issues.

**Responsibilities:**

- Review customer purchase orders to assess requirements

- Process and maintain customer purchase orders, inputting in SAP (ERP) and portal management

- Interact with various positions in the warehouse and other functions such as Sales and Quality to ensure orders are resolved in an acceptable timeframe

- Prioritize orders with issues based on required ship date and perform analysis on whether orders can proceed without additional input

- Perform research in SAP (ERP) to potentially resolve order issues

- Review and action open orders that are pending resolution

- Ensure timeliness of shipment for critical orders through internal coordination and liaison with other functional stakeholders

- Monitor and expedite orders with high complexity and urgency

- Resolve customer claims with functional departments, determine root cause, recommend and implement corrective actions, and support Account Receivables with cash collection

- Maintain pipeline health on part usage/demand on existing contracts, programs, etc.

- Perform other duties and responsibilities as assigned or required

**Requirements:**

- 5+ years of experience in customer support

- Experience in Program Management

- Ability to manage multiple and competing priorities

- 3+ years of experience with MS Office applications (Excel, Word, Outlook, PowerPoint, etc.)

**Preferred Qualifications:**

- Experience in aerospace hardware sales

- Knowledge of the aerospace/aviation industry

- Strong problem-solving skills

- Outstanding communication skills, verbal and written

- Proficiency in numeric reasoning and mathematical skills

- Ability to work in a fast-paced environment with a high degree of accuracy

**What We Offer:**

- Competitive base pay and variable compensation opportunities

- Comprehensive benefits package, including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and more

**Salary Range:** $75,000.00 - $106,000.00

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## Skills

### Required
- SAP (ERP)
- MS Office
- Program Management
- Customer Support

### Nice to have
- aerospace hardware sales
- aerospace/aviation industry
- problem-solving
- communication
- numeric reasoning

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Source: [Apply at boeing.wd1.myworkdayjobs.com](https://boeing.wd1.myworkdayjobs.com/en-US/EXTERNAL_CAREERS/job/USA---Hialeah-FL/Experienced-Customer-Support-Specialist_JR2026528003-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)