# SMT Coordinator

**Company**: Pinn Medical Centre
**Location**: Pinner
**Job type**: fixed-term
**Salary**: £35,000 a year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A0083-26-0014?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9ee0f924-609

## Description

The SMT Coordinator provides high-level operational and coordination support to the Senior Management Team (SMT), helping to ensure the effective and efficient running of the practice.

The post holder coordinates a broad range of operational, administrative, workforce, IT, clinical systems, and communication functions.

The role requires a high degree of organisation, initiative, confidentiality, and professional judgement.

**Main duties of the job:**

- Coordinate meetings, including weekly clinical meetings, maintain records, and track action.

- Coordinate clinical staff leave, absences, and rotas for doctors, pharmacists, physician associates, nurses, and HCAs, following management approval.

- Arrange authorised locum cover and coordinate onboarding, induction, and leaver processes for staff, trainees, and locums.

- Arrange system access, email accounts, and Smartcards for starters and locums.

- Provide first-line IT support for practice systems.

- Manage user accounts, access permissions, password resets, and IT service desk requests.

- Coordinate Smartcard queries, system updates, and IT equipment records.

- Monitor systems and escalate faults or concerns.

- Order stationery and printer supplies and maintenance.

- Manage staff notices, system updates, and operational reminders.

- Maintain the practice website and patient-facing media content.

- Produce operational reports, including telephone call volumes and queue times.

- Maintain accurate records and identify recurring issues for the SMT.

- Respond to routine patient enquiries and resolve administrative concerns within the role's remit.

- Record concerns appropriately and escalate complaints, clinical issues, and complex matters to the relevant manager.

**Benefits:**

- NHS pension

- Comprehensive induction and orientation programme

- Being part of an excellent, well-established team, which is social and supportive

**Person Specification:**

- Excellent written and verbal communication; ability to communicate professionally with staff, patients, and external organisations.

- High level of IT literacy; confidence learning new systems; ability to troubleshoot routine IT/system issues.

- Experience in a busy administrative, coordination, or operational environment; managing competing priorities; handling confidential information; working independently.

- Excellent organisation and time management; ability to prioritise, meet deadlines, and follow actions through to completion.

- Ability to work effectively with colleagues at all levels and build positive working relationships.

## Skills

### Required
- organisation
- communication
- IT literacy
- problem-solving
- time management

### Nice to have
- NHS/primary care experience
- supporting a senior management/leadership team
- coordinating rotas, meetings, or workforce arrangements
- EMIS
- AccuRx
- ICE
- Surgery Connect

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A0083-26-0014?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)