# Service Manager - Payments

**Company**: Co-op
**Location**: Manchester, Lancashire
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: £50,000 - £60,000
**Category**: Other
**Industry**: Technology

**Apply**: https://hcnq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1072965?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9edf64dc-dd7

## Description

We are seeking a Service Manager to join our Technology team and help deliver reliable, high-performing payment services that support colleagues, customers, and members across our Co-op.

The successful candidate will take ownership of one or more payment services, ensuring they remain stable, secure, and fit for purpose, while working closely with technical teams, suppliers, and stakeholders to continuously improve service performance.

Key responsibilities include:

- Owning the day-to-day performance, stability, and continual improvement of one or more payment services

- Monitoring service performance, risks, and trends, identifying opportunities to improve reliability, resilience, and user experience

- Acting as an escalation point for incidents, problems, and changes affecting services, ensuring issues are resolved and improvement actions are delivered

- Leading service recovery activities during major incidents and working with suppliers and technical teams to minimise customer impact

- Building strong relationships with technical teams, business stakeholders, and third-party suppliers

- Leading or contributing to service reviews, using insight and feedback to help shape improvement priorities

- Supporting operational readiness activities, ensuring new products, changes, and enhancements are ready to be supported in live service

- Managing service risks, compliance requirements, and continuity activities, helping keep services secure, resilient, and aligned to payment security requirements

The ideal candidate will have:

- Experience managing or supporting business-critical technology services in a service management, operations, or service delivery environment

- Experience working with payment services, financial transaction processing platforms, or other high-availability customer-facing services

- Strong stakeholder management skills, with the ability to build effective relationships across technical and business teams

- Experience investigating service issues, identifying improvements, and driving positive outcomes for customers or colleagues

- Experience working with suppliers and supporting service performance against agreed service levels and expectations

- Strong analytical and problem-solving skills, with the ability to use data and insight to support decision-making

- A good understanding of service management frameworks, principles, and best practice (such as ITIL, ITIL 4, or equivalent)

In return, we offer a competitive salary of £50,000 - £60,000, plus private healthcare, pension with up to 10% employer contributions, and many more great benefits.

## Skills

### Required
- service management
- payment services
- financial transaction processing
- stakeholder management
- analytical and problem-solving skills
- ITIL

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Source: [Apply at hcnq.fa.em2.oraclecloud.com](https://hcnq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1072965?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)