# IT Support Engineer

**Company**: Synopsys
**Location**: Lund, Skåne County
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology
**Ticker**: SNPS
**Wikidata**: https://www.wikidata.org/wiki/Q2303478

**Apply**: https://careers.synopsys.com/job/lund/it-support-engineer/44408/100080828704?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9ecb76e9-05f

## Description

You are a customer-focused IT professional who enjoys helping users resolve technical issues and keep their tools and services running smoothly. You work well in a global, collaborative environment and bring a practical, service-oriented approach to troubleshooting hardware, software, network, and access-related problems.

### Responsibilities

- Provide day-to-day IT support for end users by troubleshooting hardware, software, account, and connectivity issues.

- Manage and resolve tickets within agreed service levels, ensuring timely updates and clear communication with users.

- Install, configure, and maintain laptops, desktops, mobile devices, printers, and standard business applications.

- Support user onboarding, offboarding, account provisioning, and access management in line with company policies.

- Assist with workstation setups, office moves, meeting room technology, and other local IT operational needs.

- Document solutions, contribute to knowledge articles, and escalate complex issues to the appropriate teams when needed.

### The Impact You Will Have

- Improve the day-to-day technology experience for employees by resolving issues quickly and effectively.

- Increase productivity by ensuring reliable access to devices, applications, and core IT services.

- Enhance service quality through accurate troubleshooting, clear communication, and consistent follow-through.

- Support smooth employee onboarding, transitions, and daily operations across teams and locations.

- Contribute to better user satisfaction by providing dependable, professional, and user-friendly IT support.

- Help improve support processes and documentation to make IT services more efficient and scalable.

### Requirements

- 2+ years of experience in IT support, service desk, desktop support, or a similar technical support role.

- Strong troubleshooting skills across Windows and macOS environments, common business applications, and endpoint devices. Linux experience would be an advantage.

- Good working knowledge of identity and access tools, ticketing systems, and standard IT support processes.

- Familiarity with basic networking concepts such as Wi-Fi, VPN, DNS, DHCP, and remote connectivity troubleshooting.

- Experience with hardware setup, software installation, peripheral support, and device lifecycle activities.

- Ability to prioritize workload, manage multiple support requests, and maintain attention to detail in a fast-paced environment.

- Strong written and verbal communication skills with a focus on customer service and teamwork.

- Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus.

- Willingness to travel within Europe.

### Benefits

- Comprehensive medical and healthcare plans that work for you and your family.

- In addition to company holidays, we have ETO and FTO Programs.

- Maternity and paternity leave, parenting resources, adoption and surrogacy assistance, and more.

- Purchase Synopsys common stock at a 15% discount, with a 24-month look-back.

- Save for your future with our retirement plans that vary by region and country.

- Competitive salaries.

## Skills

### Required
- Troubleshooting
- Windows
- macOS
- Linux
- Networking
- Identity and Access Management
- Ticketing Systems
- Hardware Setup
- Software Installation

### Nice to have
- CompTIA A+
- ITIL Foundation
- Microsoft certifications

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Source: [Apply at careers.synopsys.com](https://careers.synopsys.com/job/lund/it-support-engineer/44408/100080828704?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)