# Anfitrião (ã) de Hospedagem Escala 12x36

**Company**: Accor
**Location**: Belo Horizonte, MG
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000151472419-anfitriao-a-de-hospedagem-escala-12x36?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/anfitri-o-de-hospedagem-escala-12x36-9ebab422-c1c/

## Description

We are Accor, a world-leading hospitality organisation with a diverse portfolio of brands and experiences. We are seeking a Host Receptionist to join our team in Belo Horizonte, Brazil.

As a Host Receptionist, you will be responsible for:

- Welcoming guests/clients at the reception desk or by phone, identifying them and providing various information and clarifications (reservations, flight confirmation, addresses/phone numbers of local services, complaints, etc.)

- Carrying out check-in procedures for guests, providing room keys and directing them to their rooms

- Managing check-out procedures, closing invoices, receiving payments, and organising relevant documentation

- Ensuring adherence to reception procedures and preparing processes and procedures for internal controls

- Mediating conflicts and intervening in critical/unusual situations with clients/guests

- Updating the system with client reservation information

- Offering, scoring, and operating the loyalty programme according to established standards

- Passing on shift duties, following pre-established procedures

- Providing guidance to colleagues on reception-related matters, if necessary

- Handling telephone calls, adhering to network and unit standards

- Maintaining organised records

- Performing other related tasks as required

We offer:

- Professional growth opportunities through training and development programmes

- Inclusive work environment with equal opportunities for all

- Meaningful work with opportunities to create memorable experiences for guests

- Personal recognition and appreciation for contributions to the organisation

- Life insurance

- Dental plan (optional)

- Health insurance

- Profit-sharing programme

- Discounts on courses and other benefits

- Birthday leave

Requirements:

- Creativity

- Problem-solving

- Contribution to results

- Pleasure in serving others

- Flexibility

- Commitment

- Dynamism

- Teamwork

- Organisation

- Communication

Personal characteristics:

- Agility

- Proactivity

- Discretion

- Attention to detail

- Meticulousness

- Sympathy

- Communication

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## Skills

### Required
- Creativity
- Problem-solving
- Contribution to results
- Pleasure in serving others
- Flexibility
- Commitment
- Dynamism
- Teamwork
- Organisation
- Communication
- Agility
- Proactivity
- Discretion
- Attention to detail
- Meticulousness
- Sympathy

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000151472419-anfitriao-a-de-hospedagem-escala-12x36?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)