# Account Manager

**Company**: Mixpanel
**Location**: Bengaluru, India
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mixpanel/jobs/7513934?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9eb8928b-714

## Description

## About the Role

The Account Manager will be responsible for ownership of Mixpanel’s top accounts, including as a day-to-day point of customer contact, as well as a strategic lead who will create and facilitate a vision for relationship excellence, deep value realization, and consistent growth.

## Responsibilities

- Being a single point of contact for all aspects of the account (internal and external quarterback).

- Work in partnership with a dedicated Customer Success Architect on their accounts.

- Production & ownership for iterating upon and driving a strategic account plan for every account.

- Driving business reviews against the success plan with involvement from the Executive Sponsors.

- Facilitating executive alignment.

- Constant monitoring of their business and the industry in which they operate - to understand where opportunities or threats may be arising.

- Identification, qualification, and management of expansion opportunities.

- Renewal negotiations and end-to-end execution.

- Forecasting and business planning (including strategic account plans and QBR/EBRs).

- Collaborate cross-functionally with key internal partners such as Sales Engineering, Professional Services, Product, Marketing, and Legal.

- Intimately understands Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market.

## We're Looking For Someone Who Has

- 7+ years of related work experience in full-cycle SaaS, post-sales customer management experience, as an Account Manager, or Account Executive

- Proven experience in developing and growing accounts and running successful sales opportunities from discovery to close of $250K+ USD.

- Experience managing a book of business and carrying a net retention quota in the $5M+ range, including accounts with contracts over $1M in ARR.

- Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise.

- Effective communicator and collaborator , you have strong interpersonal skills and are an excellent team player.

- Adaptability , you understand that change is constant, and you embrace it.

- Agility and resilience , you move quickly and encourage continued improvement.

- Strong work ethic, desire to learn, and a drive to excel.

- Curiosity for the product analytics space.

- Professional polish - accustomed to and comfortable with presenting to the C suite without extensive coaching and prep (internally and externally).

- Ownership - results-driven and accountable for your own success.

## Benefits and Perks

- Comprehensive Medical, Vision, and Dental Care

- Mental Wellness Benefit

- Generous Vacation Policy & Additional Company Holidays

- Enhanced Parental Leave

- Volunteer Time Off

- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

## Skills

### Required
- SaaS
- customer management
- account management
- sales
- business planning
- forecasting
- renewal negotiations

### Nice to have
- Mixpanel
- analytics tools
- technical customer-facing experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mixpanel/jobs/7513934?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)