# Senior Customer Activation Manager \| Partnerships

**Company**: Ramp
**Location**: New York, NY, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Salary**: $138K - $210K
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/ramp/97898101-f97b-47c8-a991-267afc517ae5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9eb8068f-5be

## Description

## Compensation

- SF/NY OTE $153K – $210K • Offers Equity • Offers Commission • OTE is on a 70/30 split

- Nationwide OTE $138K – $189K • Offers Equity • Offers Commission • OTE is on a 70/30 split

The final compensation will depend on the location and level at which the candidate is hired.

## About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

## About the Role

As a Customer Activation Manager at Ramp, you’ll help partner-sourced customers improve how they manage their finances. You’ll own a book of approximately 80 customers, guiding them through implementation and helping their teams adopt new workflows, including Ramp’s AI and agentic finance capabilities.

## What You’ll Do

- Guide partner-sourced customers from implementation through ongoing workflow adoption, with accountability for time to value and business outcomes.

- Build a change management plan for each account: identify stakeholders, understand what’s slowing adoption, and help customer teams work through it.

- Help CFOs and Controllers measure Ramp’s impact, including improvements in close cycles, spend visibility, variance reduction, and ROI.

- Manage relationships across the customer’s organization, including finance leadership relationships you’ll own independently.

- Use AI to prepare for calls, build customer materials, synthesize data, spot account risks, and reduce repetitive work.

- Help customers evaluate and adopt Ramp’s agentic finance capabilities, including the changes these workflows require in their teams’ day-to-day work.

- Work with Channel Partner Managers, Partner Consulting, Account Executives, and Technical Consulting to coordinate implementations and identify opportunities to expand Ramp’s use.

- Share recurring customer needs, product gaps, and feedback with Product.

## What You’ll Need

- 5+ years in customer success, consulting, implementations, or a similar customer-facing role, with a consistent record of delivering customer outcomes and exceeding goals.

- Experience driving workflow adoption and managing organizational change, including navigating stakeholder resistance. Finance or fintech experience is helpful but not required.

- Regular, hands-on use of AI to prepare for calls, synthesize information, create customer-facing materials, and automate repetitive tasks.

- The ability to build a business case for workflow changes and explain their financial impact to CFOs and Controllers, connecting implementation progress to business results.

- Enough technical depth to work with Product and Engineering on integrations, APIs, and workflow design, and explain those topics to customers.

- Success in a fast-paced GTM environment, ideally at a SaaS or fintech company.

- Strong collaboration skills and the ability to get work done across Sales, Product, Operations, and other GTM teams.

## Benefits available to all full-time Ramp employees (Global)

- Flexible PTO

- Centralized home-office equipment ordering

- Health and wellness stipend

- Budget for intra-office travel

- Weekly coffee stipend

## United States

- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

- One Medical annual membership

- 401(k), including employer match on contributions made while employed by Ramp

- Fertility HRA (up to $10,000 per year)

- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

- Pet insurance

- In-office perks: lunch, snacks, drinks, and more

- Relocation expense coverage to NYC or SF (if needed)

## Skills

### Required
- AI
- customer success
- consulting
- implementations
- workflow adoption
- organizational change
- stakeholder management
- financial analysis
- technical skills

### Nice to have
- finance
- fintech
- FP&A
- accounting platforms
- expense management
- agentic workflows

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/ramp/97898101-f97b-47c8-a991-267afc517ae5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)