# Counter Manager Assistant

**Company**: Charlotte Tilbury
**Location**: Monterrey, Nuevo Leon
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Beauty

**Apply**: https://apply.workable.com/j/82AA1BD7A7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9e97935f-e75

## Description

We are seeking a Counter Manager Assistant to join our team at Charlotte Tilbury in Monterrey, Nuevo Leon, Mexico.

As a Counter Manager Assistant, you will be a true ambassador of the brand, reflecting the values of Charlotte Tilbury. You will support the Commercial Manager in overseeing daily operations at the counter.

Key Responsibilities:

- Drive financial results in-store to meet and exceed targets and key performance indicators.

- Support the Commercial Manager in determining individual and team sales objectives and communicate them to Retail Artists.

- Analyze commercial information and suggest proactive improvement opportunities.

- Achieve and exceed personal and team sales targets, including Key Performance Indicators (KPIs) such as Average Sales per Unit (ASPU) and Articles per Transaction (APT).

- Demonstrate entrepreneurial spirit and expertise among retail artist brands.

- Lead by example to promote exceptional customer service and create an unforgettable customer experience.

- Train and provide feedback to the team to ensure Charlotte Tilbury standards are met in both service and art areas.

- Leverage every opportunity to extend exceptional customer service beyond the in-store experience.

- Implement individual and team development plans, conducting regular reviews that foster feedback and coaching.

- Create a positive and cooperative team culture in-store through team meetings and a collaborative management style.

Requirements:

- Minimum 2 years of experience in counter administration or boutiques.

- Genuine passion for the beauty industry.

- Business acumen.

- Experience in personnel management.

- Excellent organisational communication.

- Experience in strategic planning.

- Proficiency in Microsoft Office: Excel, PowerPoint, Word.

- Experience with CRM programs.

## Skills

### Required
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- CRM programs
- Personnel management
- Strategic planning

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/82AA1BD7A7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)