# Onsite Transportation Monitoring Operator/Call Center

**Company**: AECOM
**Location**: Fairfax, VA
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $27.00/hour
**Category**: Operations
**Industry**: Consulting

**Apply**: https://jobs.smartrecruiters.com/AECOM2/744000160668874-onsite-transportation-monitoring-operator-call-center?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/onsite-transportation-monitoring-operator-call-9e6cedba-93e/

## Description

AECOM is seeking an Onsite Transportation Monitoring Operator/Call Center to work in Fairfax, VA. The role involves monitoring Department roadways, managing events/incidents, and dispatching incident management personnel using Advanced Traffic Management Systems (ATMS) software.

Responsibilities:

- Monitor camera video and other information sources for events that impact traffic flow and safety

- Log potential and confirmed events using software applications

- Dispatch Safety Service patrollers using two-way radio systems

- Provide clear and accurate directions to the location of traffic events

- Communicate with local agencies, authorities, and wrecker companies to effectively monitor and clear traffic incidents

Requirements:

- High School Diploma or GED equivalent

- 18 years of age

- Flexibility with 12-hour shifts (1st Shift: 6:00 am - 6:30 pm, 2nd Shift: 6:00 pm - 6:30 am)

- Pass a State and Federal criminal history/security background check

- Pass a pre-employment drug screen and participate in the program's mandatory random drug screening process

Preferred Qualifications:

- Previous experience working in a call center, customer service, or dispatching environment

- Demonstrated ability to meet high-level customer service expectations

- Ability to work in a calm and professional manner in a fast-paced, high-pressure environment

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## Skills

### Required
- Advanced Traffic Management Systems (ATMS)
- software applications
- two-way radio systems
- customer service

### Nice to have
- call center experience
- dispatching experience
- customer service experience
- ATMS software platform

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AECOM2/744000160668874-onsite-transportation-monitoring-operator-call-center?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)