# Business Analyst

**Company**: Cisco
**Location**: Durham, North Carolina, North Carolina
**Experience**: senior
**Job type**: full-time
**Salary**: $93,500.00 to $125,500.00
**Category**: Operations
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Durham-North-Carolina-US/Business-Analyst_2029751-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/business-analyst-9e6aaa0c-e3c/

## Description

As a Business Analyst within Customer Success Strategy, Planning & Operations at Cisco, you will be part of a dynamic team dedicated to transforming complex operational data into actionable business intelligence.

You will act as a trusted business partner, collaborating closely with:

- Customer Success & Operations Leadership to deliver cadence reporting, capacity modeling, KPI scorecards, and data-driven recommendations.

- Finance & Strategy Teams to align on headcount planning, budget variance, COGs & OpEx tracking, and investment cases.

- Cross-Functional CX Teams to evaluate program efficacy, identify operational bottlenecks, and streamline business processes.

- Dashboard Developers to enhance and automate dashboards, and establish robust single-source-of-truth data governance.

Responsibilities:

- Provide data intelligence through generation of complex reports and analyses from multiple cross-functional sources to substantiate business decisions and recommendations.

- Assist Customer Success teams with data analysis using AI for business/value case development for key strategic initiatives.

- Maintain and enhance internal Customer Success tools and workflows utilizing Power BI, Power Apps, Power Automate, and the Microsoft Power Platform suite.

- Collaborate with global/regional Customer Success leaders, Ops, Finance, People & Communities, and other SMEs to translate strategic business needs into scalable solutions.

- Track and govern various aspects of Spend for Customer Success including License spend, AI tool Usage, T&E, Events etc.

- Model internal business processes and data flow, identifying critical components that affect functionality and system performance.

- Identify opportunities to leverage automation, artificial intelligence, and process improvements to increase productivity, improve user experiences, and support business transformation initiatives.

Minimum Qualifications:

- Bachelors + 5 years of related experience, or Masters +2 years of related experience

- Strong analytical/AI skills to identify trends & patterns in data and interpret, synthesize, and communicate results

- Ability to work in matrixed organizations, prioritize what is meaningful to the business and influence decision makers to achieve desired results.

- Excellent written/verbal communication and presentation skills.

Preferred Qualifications:

- Experience and understanding of CX/Services and Finance organization, processes, and policies are a strong plus

- Strong interpersonal and collaboration skills, including ability to manage multiple priorities and timelines

Benefits:

- Medical, dental and vision insurance

- 401(k) plan with a Cisco matching contribution

- Paid parental leave

- Short and long-term disability coverage

- Basic life insurance

- Paid time away (10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees)

- Flexible vacation time off program

- Sick time off

- Additional paid time away may be requested to deal with critical or emergency issues for family members

- Optional 10 paid days per full calendar year to volunteer

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## Skills

### Required
- analytical skills
- AI skills
- communication skills
- project management
- data analysis
- Power BI
- Power Apps
- Power Automate
- Microsoft Power Platform

### Nice to have
- CX/Services experience
- Finance organization experience
- interpersonal skills
- collaboration skills

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Durham-North-Carolina-US/Business-Analyst_2029751-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)