# Customer Experience Manager

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Maidstone, Kent
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: 32700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400095271?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-experience-manager-9e67452c-890/

## Description

As a Customer Experience Manager at Sainsbury's Supermarkets Ltd in Maidstone, Kent, you will be responsible for the overall customer experience across the store. You will ensure that customer commitments are delivered, manage the front-end checkout operation, and oversee operations in the petrol station if applicable.

You will also be involved in people management, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate. At times, you may assume overall responsibility for running the store, providing direction and support to colleagues to deliver for customers.

The ideal candidate will have previous line management responsibilities in a fast-paced, operational environment, with a focus on customer service and experience. You should be able to deliver KPIs and other performance indicators, manage disciplinaries and performance issues, and lead operations comfortably.

Key requirements include:

- A track record of delivering exceptional customer experiences

- Experience leading teams in a dynamic, customer-facing environment

- Leadership experience in a high-volume, fast-paced operational setting

- Proven success in delivering against a wide range of KPIs

- Experience managing complex people matters

In terms of benefits, Sainsbury's offers a salary dependent on experience, store size, complexity, and location, along with a range of perks including a discount card, annual bonus scheme, free food and hot drinks, generous holiday entitlement, pension matching, and more.

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## Skills

### Required
- customer service
- team management
- leadership
- performance management

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