# Family Support Worker

**Company**: King's College Hospital NHS Foundation Trust
**Location**: London
**Salary**: £31554.00 to £33270.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/C9213-26-0970?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/family-support-worker-9e208691-c2e/

## Description

We are recruiting an enthusiastic family support and liaison worker to work within the Paediatric Intensive Care Unit. This key post is vital in providing support to parents, carers and families with children requiring intensive and high dependency care as well as to the nursing team, clerical team and multidisciplinary professionals.

The successful candidate will have excellent communication skills to welcome families, parents and carers as a front of house receptionist. You will also be supporting parents with finding accommodation through existing channels, maintain a tidy space for parents, families and carers and work within a dynamic and fast paced environment.

Responsibilities:

- Welcome and orientate parents/carers and their relatives/visitors onto the unit

- Ensure parent/carer satisfaction surveys are distributed and collected

- Advocate for and promote iwantgreatcare programme

- Answer ward telephone enquiries promptly, efficiently and politely

- Facilitate time out sessions for families on a weekly basis

- Maintain the reception desk and waiting areas

- Observe and maintain the confidentiality of patient records and staff information

- Facilitate booking system for use of the parent accommodation

- Promote sharing of key information that may contribute to a positive experience

- Support the ward manager and clinical team maintain the ward environment

- Assist with the care of distressed or bereaved relatives

- Assist with clerical and ward administrative duties

- Provide clear and effective information and communication

- Assist ward staff with general collection/delivery of items

- Demonstrate an awareness of the different cultural, ethnic and religious needs

- Maintain confidentiality at all times

Administration:

- Maintain a comprehensive list of patients and their location in the unit

- Support senior nursing team with administrative duties

- Help with the training of new members of staff

- Support the critical care ward receptionists during busy periods

- Access EPIC for relevant information pertinent to the role

- Collect and distribute post for the department

Personal and Professional Development:

- Adhere to, and work within the National Code of Conduct for clinical support workers

- Identify with support your own development needs

- Ensure own attendance at mandatory study days and training

- Update skills and knowledge as required by the Trust

- Actively participate in annual individual performance review

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## Skills

### Required
- Functional Skills Level 1 in Numeracy and Literacy
- GCSEs Maths and English Grades A-E or 9-2
- Previous clerical/receptionist experience

### Nice to have
- Previous experience in the healthcare industry
- Excellent communication skills
- Maintaining accurate, timely, concise and legible clinical records

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/C9213-26-0970?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)