# Consultant, Patient Experience

**Company**: Qualtrics
**Location**: United States (Remote)
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $105,000-$127,500 USD
**Category**: Consulting
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/qualtrics/jobs/8279111?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9e0fe86c-5aa

## Description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

As a Consultant, Patient Experience, you will help healthcare organizations transform their patient experience strategy by translating data into actionable insights and high-impact improvement initiatives.

**Responsibilities**

- Drive Strategic Patient Experience Initiatives: Lead high-impact client engagements to deliver world-class patient experience consulting, diagnostic assessments, and execution roadmaps.

- Influence C-Suite Decision Making: Synthesize complex quantitative and qualitative healthcare data into compelling executive-level presentations and recommendations.

- Facilitate Change Management & Capability Building: Serve as an expert trainer and workshop facilitator to upskill client providers, staff, and leadership teams.

- Expand Client Relationships & Pipeline: Proactively identify client needs and partner internally to deliver comprehensive solutions that drive practice revenue growth.

- Advance Consulting Methodology: Contribute to internal innovation efforts to build, test, and deploy new consulting tools, technologies, and framework offerings.

- Maintain Engagement Excellence: Consistently deliver high-quality outputs while managing personal utilization to meet established performance targets.

**Requirements**

- 5+ years of relevant healthcare industry experience, with deep familiarity with healthcare market trends.

- Demonstrated expertise using patient experience data, analytics, and methodologies to drive organizational change.

- Prior experience implementing improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains.

- Proven track record in management/strategic consulting (strongly preferred), including consulting business development exposure.

- Strong background in executive-level presentation, workshop facilitation, and qualitative/quantitative analytical methods.

- Bachelor’s degree required; ability to travel up to 75%.

**Benefits**

- Personalized Career Action Planning

- 100% of healthcare benefit premiums for employees and their dependents

- Variable allowances for wellness, meals, transportation, and more

## Skills

### Required
- patient experience
- healthcare analytics
- strategic consulting
- executive-level presentation
- workshop facilitation

### Nice to have
- management consulting
- business development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/qualtrics/jobs/8279111?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)