# Professional Services Engineer - META

**Company**: GitLab
**Location**: Remote, United Arab Emirates
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8499907002
**Canonical**: https://yubhub.co/jobs/job_9df2a54c-80c

## Description

Job Title: Professional Services Engineer - META

GitLab is seeking a Professional Services Engineer to join our team in the United Arab Emirates. As a Professional Services Engineer, you will engage with customers to provide installation, migration, training, and advisory services. You will handle installations ranging from single-node Omnibus installs to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack.

Key Responsibilities:

- Use a consultative approach to customer engagements

- Deliver on SOW with guidance from technical architects

- Scope may include installation and configuration of GitLab solutions in the customer environment, providing technical training sessions remotely and/or on-site, providing documentation for implementation, guides, maintenance, etc relevant to the customer requirements

- Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training

- Develop and implement migration plans for customer VCS & data migration

- Contribute to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements

- Document opportunities to help the customer achieve their vision more effectively and efficiently

- Communicate opportunities to the customer project and account team

- Support engagement managers on quoting and scoping of SOWs

- Document and implement improvements for Professional Services engagement processes

Requirements:

- Professional exposure with one or more IaC/CaC technologies: Terraform, Ansible, Packer, Puppet, Chef

- Professional exposure with one or more cloud providers: AWS, GCP, Azure

- Proficient in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment

- Experience using, deploying, or configuring GitLab

- Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once

- Positive disposition and solution-oriented mindset

- Effective communication skills: Regularly achieve consensus with peers, and provide clear status updates

- Self-motivated and self-managing, with strong organizational skills

- Shares GitLab values, and work in accordance with those values

- Ability to thrive in a fully remote organization

Benefits:

- Benefits to support your health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental leave

- Home office support

Note: We welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.

## Skills

### Required
- IaC/CaC technologies
- cloud providers
- English language
- GitLab
- customer engagement
- consultative approach
- technical training
- documentation
- migration planning
- workflow engineering

### Nice to have
- Terraform
- Ansible
- Packer
- Puppet
- Chef
- AWS
- GCP
- Azure