# Customer Operations Analyst

**Company**: Diageo
**Location**: Dunwin
**Experience**: mid
**Job type**: contract
**Salary**: 51,000 CAD - 85,000 CAD
**Category**: Logistics & Supply Chain
**Industry**: Manufacturing

**Apply**: https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/Mississauga-Canada/Customer-Operations-Associate_JR1130714?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9dcb0f34-1f7

## Description

Diageo is seeking a Customer Operations Analyst to minimize customer out-of-stocks through proactive order management and strong customer engagement.

The successful candidate will be responsible for:

- Managing high volumes of requests based on business needs and timing

- Providing subject matter expertise within the Customer Service team for day-to-day activities, including order management and reporting tools

- Ensuring consistent delivery of product from Diageo warehouses to customers

- Building and maintaining business relationships with customers, Commercial teams, and Finance teams

- Proactively addressing and communicating issues that may impact order entry

- Actively managing and supporting new product startups and product discontinuations

- Onboarding new team members to ensure adequate training on business processes, systems, and stakeholder management

- Providing support to the Customer Service Manager

The ideal candidate will have:

- 2+ years of experience in customer service, supply chain planning, or logistics roles within the beverage alcohol industry or a fast-paced CPG company

- A degree or equivalent experience in supply chain, business management, or a related field

- Experience with order management systems (preferably SAP) and MS Office applications

- Strong written and verbal communication skills

- Ability to work independently and collaborate with internal and external customers across various levels of the organization

- Demonstrated ability to build strong customer relationships and manage customer expectations

- Validated analytical capabilities and problem-solving skills

- Bilingualism (English/French) is an asset

The total base pay range for this role is 51,000 CAD - 85,000 CAD.

## Skills

### Required
- order management
- supply chain planning
- logistics
- customer service
- analytical skills
- problem-solving skills
- communication skills

### Nice to have
- SAP
- MS Office applications
- French

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Source: [Apply at diageo.wd3.myworkdayjobs.com](https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/Mississauga-Canada/Customer-Operations-Associate_JR1130714?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)