# Helpdesk Team Leader Nights (TfL M&E Contract)

**Company**: ABM UK
**Location**: London
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Facility Services

**Apply**: https://jobs.workable.com/view/6rBjbEUMH7nVJU2RF7kM3e/hybrid-helpdesk-team-leader-nights-(tfl-m%26e-contract)-in-london-at-abm-uk
**Canonical**: https://yubhub.co/jobs/job_9dab332d-765

## Description

Nights position 4 on 4 off: 19:00 - 07:00 on a 24/7 Helpdesk for the TfL M&E contract.

To oversee the day-to-day running of the TfL M&E Helpdesk, ensuring the team has the necessary support and services to deliver its key objectives.

Key duties and accountabilities include:

- Support the helpdesk manager by providing effective team supervision and leadership qualities while maintaining aspects of the department's hard and soft facilities services.

- Lead, communicate, and promote a strong work ethic within the team to maintain service delivery standards and business relationships.

- Maintain a high exemplary profile of the team, promoting a culture of continuous improvement and excellent service delivery.

- Logging service requests by telephone and email, including ensuring compliance with statutory and company procedures across all functions.

- Follow direction from management for any additional duties required.

- Ensure the helpdesk is managed and maintained according to team rotas.

- Check mailbox for any urgent or important email for TL's attention.

- Undertake any other ad-hoc duties which reasonably fall within the remit of your role.

## Skills

### Required
- Excellent communication skills in both email and telephone calls
- Proven work experience as a team leader or supervisor
- Good PC skills, especially MS Excel
- Organizational and time-management skills
- Decision-making skills