# Dedicated Client Service Partner

**Company**: Cigna
**Location**: Memphis, TN
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Memphis-TN/Dedicated-Client-Service-Partner--DCSP---Cigna-Healthcare---Memphis--TN---Hybrid_26012861-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9da7f77b-bcb

## Description

As a Dedicated Client Service Partner, you'll work onsite for a minimum of 75% of the time at various client locations throughout Memphis and the surrounding Shelby County, Tennessee area. You'll serve as a dedicated extension of the Cigna Account Management team, delivering personalized support, benefits education, and issue resolution for employees and dependents while partnering closely with client HR teams.

**Deliver Personalized Support**

- Serve as the dedicated resource for client HR teams, providing personalized benefits support and guidance that enhances the employee experience for the organizations Cigna serves and their workforce.

- Build trusted client partnerships while delivering a seamless benefits experience and exceptional customer service.

**Resolve Complex Issues**

- Own and resolve escalated service issues, including complex claims, appeals, authorizations, eligibility inquiries, and incentive-related questions.

- Coordinate with internal and external partners to ensure timely and effective outcomes.

**Collaborate Across Internal Team**

- Partner closely with Client Service Executives (CSEs), account managers, implementation teams, clinical partners, operations teams, and other cross-functional stakeholders to address service needs and improve outcomes.

**Educate and Guide**

- Educate employees on plan options, benefit resources, and how to maximize their healthcare benefits.

- Deliver presentations, benefit education sessions, and communications that simplify complex healthcare information and drive employee engagement.

**Support Key Client Events**

- Assist with new hire onboarding, open enrollment activities, health fairs, and employee engagement initiatives.

- Partner with client HR teams to promote awareness and participation in benefit programs.

**Promote Health and Wellness**

- Support and coordinate onsite wellness initiatives aligned with client goals.

- Encourage employee engagement in wellness programs and available health resources.

**Drive Client Success**

- Identify trends and opportunities to enhance employee experience and program performance.

- Deliver strategic insights and solutions that improve client outcomes and access to care.

**Required Qualifications:**

- High School Diploma or GED required.

- Minimum 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a related client-facing role.

- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and benefits administration platforms.

- Strong relationship-building, problem-solving, communication, and presentation skills.

- Ability to manage multiple priorities independently in a fast-paced environment.

- Flexible schedule availability

- Must travel a minimum of 75% of the time within Memphis and Shelby County, Tennessee area

## Skills

### Required
- Microsoft Office
- benefits administration platforms
- relationship-building
- problem-solving
- communication
- presentation

### Nice to have
- experience building client relationships
- conducting presentations
- employee education
- wellness initiatives
- benefits administration systems
- CRM platforms
- virtual meeting tools

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Memphis-TN/Dedicated-Client-Service-Partner--DCSP---Cigna-Healthcare---Memphis--TN---Hybrid_26012861-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)