# Customer Success Manager (CSM) for Marketing Cloud Next

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Salary**: $123,100 - $186,300 annually
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/District-of-Columbia---Washington/Customer-Success-Manager--Marketing-Cloud-Next--Public-Sector-_JR362626-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9d995c30-34a

## Description

Salesforce is seeking a Customer Success Manager (CSM) for Marketing Cloud Next to ensure high-value customers achieve a significant return on their investment with the platform. The CSM will serve as a trusted advisor, providing guidance and advice to customer organizations, and will be responsible for building relationships with customers and account teams, developing a deep technical understanding of their Salesforce implementation, and sharing standard methodologies and adoption of proactive services.

**Responsibilities:**

- Serve as the single point of customer accountability for all Signature deliverables, the overall customer experience, and renewal and expansion

- Align with and manage Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer

- Share best practices for process optimization, data quality, and customer experience through enablement sessions

- Develop strong relationships at key stakeholder levels, including executive-level relationships within customer IT and business leadership

- Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder

- Use AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring

- Proactively monitor, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement

**Requirements:**

- 5+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields

- Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations

- Strong functional knowledge of the full Marketing Cloud Next platform

- Solid understanding of Data Cloud architecture and Marketing Cloud Next subscriber data model

- Working knowledge of at least one major legacy marketing platform

- Proven ability to inventory, assess and prioritize complex legacy marketing automation libraries

- Solid understanding of email deliverability principles and Marketing Cloud Connect

- Expertise in producing executive-quality solution blueprints, functional design documents, process maps, data mapping specifications, migration approach papers and UAT test scripts

## Skills

### Required
- Marketing Cloud Next
- Data Cloud
- Customer Success
- SaaS
- Consulting
- Email Deliverability
- API-triggered sends
- Event-driven messaging

### Nice to have
- Spanish

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/District-of-Columbia---Washington/Customer-Success-Manager--Marketing-Cloud-Next--Public-Sector-_JR362626-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)