# Receptionist

**Company**: Station Road Surgery
**Location**: West Wickham
**Work arrangement**: onsite
**Job type**: part-time
**Salary**: £12.71 an hour
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A4354-26-0001?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9d993c17-644

## Description

We are looking for a friendly, organised and enthusiastic Medical Receptionist to join our busy GP Practice team.

As the first point of contact for our patients, you will play a vital role in delivering a welcoming, professional and efficient service.

Your responsibilities will include managing appointments, handling telephone and face-to-face enquiries, supporting patients with their needs, and carrying out a variety of administrative tasks.

**Main duties of the job**

- Provide a friendly, professional and efficient reception service to patients and visitors.

- Manage patient appointments, registrations and general enquiries, both face-to-face and over the telephone.

- Identify and appropriately direct urgent patient requests in accordance with Practice procedures.

- Handle incoming calls, messages and home visit requests, liaising with clinical staff as required.

- Undertake general administrative duties, including processing clinical tasks, correspondence, Docman and eConsult workflows.

- Maintain accurate and up-to-date patient records, including data entry, scanning and filing documentation.

- Process payments for private services and issue receipts where required.

- Maintain patient confidentiality and comply with Practice policies, data protection and safeguarding requirements.

- Support the wider Practice team to ensure the smooth running of daily operations and delivery of high-quality patient care.

- Maintain a clean, tidy and welcoming reception and waiting room environment.

**About us**

Station Road Surgery is a friendly and well-established GP practice based in West Wickham. We are committed to providing high-quality patient care and pride ourselves on delivering a professional, compassionate, and patient-centred service.

**Benefits**

- Permanent contract

- Part-time working pattern

- £12.71 per hour

## Skills

### Required
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Ability to multitask, prioritise workloads and remain calm under pressure
- Good IT skills and confidence using computer-based systems
- Ability to work independently and as part of a team

### Nice to have
- Previous experience working in a GP Practice, NHS or other healthcare setting
- Experience in a reception, customer service or administrative role
- Familiarity with GP clinical system - Emis Web, Docman and eConsult

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A4354-26-0001?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)