# Sr. Customer Success Manager

**Company**: PointClickCare
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $118,000 - $132,000 a year
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://jobs.lever.co/pointclickcare/f1d2742a-dbb4-4ff2-b73f-f8fb76152931?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9d94402f-323

## Description

The Senior Customer Success Manager is responsible for managing and providing world-class partnerships to clients, ensuring they optimize the use and value of PointClickCare's solutions.

The ideal candidate will possess a business consulting background and enterprise knowledge, enabling them to drive engagements at the C-level.

Responsibilities:

- Manage and provide world-class partnerships to clients

- Ensure clients are optimizing the use and value of PointClickCare's solutions

- Develop and execute joint customer success plans to build, grow, and expand client relationships

- Act as a trusted advisor and business partner, providing strategic guidance and a path to value

- Leverage PointClickCare's customer success methodology to anticipate customer challenges and meet them with solutions

- Provide early warning and turnaround strategies to focus on customer health and churn mitigation

- Act as a point of escalation, managing customer expectations and developing save plans for at-risk accounts

Requirements:

- Experience in a customer-facing role within a SaaS/tech company

- Experience in a healthcare sales/account management/customer success management role with emphasis on managing a book of business, primarily focused on enterprise customers

- Proven track record of sustaining and growing relationships

- Bachelor's degree in a relevant field or equivalent practical experience

- Experience using a CRM tool (Salesforce and/or Gainsight)

- Strong written and oral communication and presentation skills

- Ability to work independently in a remote environment

Preferred Qualifications:

- Owns and delivers joint customer success plans

- Acts as a trusted advisor and business partner

- Leverages PointClickCare's customer success methodology

- Provides early warning and turnaround strategies

- Exceptional relationship builder

- Proven proficiency in data analysis

Benefits:

- Salary: $118,000 - $132,000 per year

## Skills

### Required
- CRM tool (Salesforce and/or Gainsight)
- data analysis
- customer-facing
- healthcare sales
- account management
- customer success management

### Nice to have
- business consulting
- enterprise knowledge
- strategic guidance
- relationship building

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/pointclickcare/f1d2742a-dbb4-4ff2-b73f-f8fb76152931?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)