# Retail Operations Manager

**Company**: Van Cleef & Arpels
**Location**: HONG KONG SAR, China
**Experience**: senior
**Job type**: full-time
**Category**: Retail
**Industry**: Retail

**Apply**: https://richemont.wd3.myworkdayjobs.com/en-US/broadbean_external/job/HONG-KONG-SAR-China/Regional-Retail-Operations-Manager_JR135265?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9d90b37d-f84

## Description

We are seeking a talented Retail Operations Manager to join our team at Van Cleef & Arpels.

As a Retail Operations Manager, you will drive efficient boutique operations and retail operations projects across Asia Pacific, in line with Maison’s guidelines and priorities.

**Key Responsibilities:**

- Ensure efficient boutique operations aligned with Maison guidelines, supporting markets in mastering boutique tools and services and applying processes and procedures consistent with governance and Maison priorities.

- Lead the design, launch and implementation of projects to improve APA boutique operations, proposing operational efficiency initiatives and APA-specific adaptations to ensure global projects succeed.

- Identify and share boutique best practices across markets to strengthen retail operations.

- Represent APA markets by escalating local needs and specificities to HQ, and act as HQ’s voice in coordinating and ensuring accountability for market rollouts.

- Contribute to project design and testing, communicating local needs between markets and HQ.

- Act as a key member of the Compliance task force, providing insights and recommendations to implement or adjust boutique operations projects.

- Plan and roll out international procedures, train local retail teams, and engage the local retail operations community through feedback, best-practice sharing, training and regular meetings.

- Track audit action owners, deadlines and closure with markets, follow up on remediation plans, and escalate overdue or recurring issues.

**Requirements:**

- Solid experience in retail operations management at multiple markets or regional levels.

- Strong project management expertise, covering every stage from concept and development to training, launch, rollout and review.

- Attention to detail with a strong operational excellence and efficiency mindset, supported by sound knowledge of audit and compliance processes.

- Strong communication and collaboration skills.

- Committed to coaching teams through change and identifying improvements that create value for the business.

- Fluent in English; Mandarin is a plus.

**What We Offer:**

- Opportunity to be part of a Maison where employee career development is at the heart of our ambition.

- Immersion in our enchanting world with trainings on our history, know-how and creations.

## Skills

### Required
- project management
- retail operations
- audit and compliance
- communication
- collaboration
- coaching

### Nice to have
- Mandarin

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Source: [Apply at richemont.wd3.myworkdayjobs.com](https://richemont.wd3.myworkdayjobs.com/en-US/broadbean_external/job/HONG-KONG-SAR-China/Regional-Retail-Operations-Manager_JR135265?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)