# RNS Manager

**Company**: London Stock Exchange Group (LSEG)
**Location**: PHL-Taguig City-CitiPlaza
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Manager--RNS_R0121509-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9d78f6a5-06f

## Description

The RNS Manager is responsible for leading the day-to-day operations of the Regulatory News Service (RNS) function, ensuring accurate and timely processing and distribution of regulatory announcements.

**Key Responsibilities:**

**Operational Leadership**

- Lead and oversee all RNS operational activities, ensuring announcements are processed accurately and distributed within established service levels.

- Maintain operational resilience and manage resource allocation to support business requirements across all shifts.

- Monitor team performance against key operational, quality, and customer service metrics.

- Drive continuous improvement initiatives to enhance efficiency, accuracy, and client experience.

**Risk, Control and Governance**

- Act as an escalation point for complex announcements, client issues, and operational incidents.

- Identify, assess, and mitigate operational, regulatory, and reputational risks.

- Ensure adherence to internal controls, procedures, regulatory obligations, and audit requirements.

- Maintain and regularly review operational procedures and documentation to ensure accuracy and compliance.

**Customer and Stakeholder Management**

- Build and maintain strong relationships with clients, internal stakeholders, and senior management.

- Support strategic client engagements and ensure effective resolution of customer concerns.

- Collaborate with Relationship Managers, Product Teams, Technology Teams, and other business areas to improve service delivery and support business objectives.

**People Leadership and Development**

- Lead, coach, and develop team members through regular performance reviews, mentoring, and training.

- Foster a culture of accountability, collaboration, continuous learning, and operational excellence.

- Support succession planning, workforce planning, recruitment, and talent development initiatives.

- Promote employee engagement and wellbeing across the team.

**Product and Business Expertise**

- Maintain expert knowledge of RNS products, services, regulatory requirements, and market developments.

- Provide guidance and support to clients and team members on complex product and operational matters.

- Participate in business change projects, product enhancements, testing activities, and service improvement initiatives.

**Reporting and Strategic Support**

- Prepare and present operational reports, performance metrics, risk assessments, and business updates to senior management.

- Support budget planning, capacity management, and strategic initiatives within the RNS function.

- Contribute to location strategy, operational scalability, and organisational growth initiatives.

**Preferred Skills and Experience**

- Bachelor's Degree in Business Management, Commerce, Business Analytics, Finance, or a related discipline.

- Significant experience in operations, financial services, customer service, regulatory services, or a related field.

- Proven experience leading and developing operational teams.

- Strong stakeholder management and relationship-building skills.

- Excellent written and verbal communication skills.

- Strong analytical, problem-solving, and decision-making capabilities.

- Experience managing risk, controls, compliance, and operational governance.

- Ability to work effectively in a fast-paced, deadline-driven environment.

- Proficiency in Microsoft 365 and operational reporting tools.

- Strong organisational skills with excellent attention to detail.

- Ability to manage multiple priorities while maintaining high service standards.

## Skills

### Nice to have
- Business Management
- Commerce
- Business Analytics
- Finance
- Operations
- Financial Services
- Customer Service
- Regulatory Services
- Microsoft 365
- Operational Reporting Tools

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/PHL-Taguig-City-CitiPlaza/Manager--RNS_R0121509-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)