# Senior Client Success Director - 12 Month FTC

**Company**: Future Publishing
**Location**: London, England
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Temporary
**Salary**: £50,000 - £60,000
**Category**: Sales
**Industry**: Other

**Apply**: https://jobs.workable.com/view/cVHj84rFYE28yBhgkjqvWf/hybrid-senior-client-success-director---12-month-ftc-in-london-at-future-publishing?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9d4b4716-a37

## Description

We create trusted, expert content that helps millions of people discover more about the things they love, need and care about.

As Senior Client Success Director, you will hold a dual-function role: delivering Partnerships for Luxury and Women's Lifestyle clients while simultaneously managing a dedicated team.

Your primary objective is to deliver exceptional results for all stakeholders while ensuring team members are equipped and empowered to do the same.

Responsibilities:

- Lead the successful delivery of high-profile, multi-channel campaigns, working closely with Sales, Editorial, Production and other stakeholders to ensure projects are delivered on time, to a high standard and with an excellent client experience.

- Manage project plans, timelines, budgets and campaign performance, providing recommendations and identifying opportunities to optimise results.

- Support pitches and RFPs by helping develop effective advertising solutions, while also identifying and implementing improvements to processes, workflows and ways of working.

- Provide day-to-day leadership and support to the Client Success and Project Management team, including regular 1:1s, development and performance conversations, coaching and skills development.

- Act as a senior point of escalation, helping teams resolve challenges and manage risks proactively.

Requirements:

- Strong experience managing complex, high-profile or multi-channel campaigns from planning through to delivery.

- Excellent project management skills, with the ability to manage timelines, priorities, budgets and multiple stakeholders.

- Confident working collaboratively across Sales, Editorial, Production and Commercial teams.

- Strong client-facing and communication skills, with the ability to build trusted relationships and manage expectations.

- Experience analysing campaign performance and using insights to make recommendations and improve results.

- Proven experience leading, coaching and developing team members, with a focus on collaboration and continuous improvement.

- Strong understanding of the Luxury and Women’s Lifestyle markets, with an interest in industry trends and competitor activity.

- Commercially aware, with experience supporting pitches, RFPs and the development of creative advertising solutions.

- Proactive and solutions-focused, with the ability to identify risks, improve processes and drive successful outcomes.

Benefits:

- Uncapped leave

- Enhanced parental leave

- Discounted rates with Dental care and Private Medical care

- When we hit our targets, enjoy a share of our profits with a bonus

- Refer a friend scheme - with payment following the successful hire.

- Well-being support with access to our Colleague Assistant Programmes

- Opportunity to purchase shares in Future, with our Share Incentive Plan

- Salary sacrifice Pension scheme up to 5% match

- Free drinks and snacks in our offices

## Skills

### Required
- project management
- client-facing
- communication
- team leadership
- campaign analysis
- Luxury and Women's Lifestyle markets

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/cVHj84rFYE28yBhgkjqvWf/hybrid-senior-client-success-director---12-month-ftc-in-london-at-future-publishing?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)