# Senior Product Designer - CRO, London, UK **Company**: Eucalyptus **Location**: London **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Design **Industry**: Healthcare **Apply**: https://job-boards.greenhouse.io/eucalyptus/jobs/4735384005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_9d4a7aad-af5 ## Description We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain, and Canada. We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high-quality, and empathetic care that the traditional system cannot support. You will partner with our care teams of prescribers, nurses, health coaches, pharmacists, and dietitians to support patients across preventative health, weight management, and specific women's and men's health conditions. We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand, and the resources to deliver care to patients in dozens of countries. We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast-moving, and positive-sum environment of their lives to transform how healthcare is delivered globally. We hope that's you. People arrive at our pages ready to change their health, and unsure whether to begin. Starting a treatment that could change your life is a big decision, and often a frightening one. Your job is to help them take the first step. This is a Senior Product Designer role for someone who can make that moment clear, credible, and human. You design the surfaces where people decide to start, some of the highest-stakes creative work we have, and you can measure your impact in the number of people who begin. In this role, you will: - Design every page as an argument. Every element earns its place: the problem, the solution, the proof, the process, the value, and the blockers you remove. - Own our highest-leverage acquisition surfaces end-to-end: landing pages, the signature conversion components on them, and the templates they sit in. - Own the conversion-bearing pieces others don't, e.g., BMI calculators and the interstitial moments that carry someone through a clinical quiz and consult form, the points where people hesitate and leave. - Make the case on every surface. Meet someone where they are in their decision and build a clear, structured argument for why to start, built around them, not a list of features. - Translate clinical language into words a patient understands and trusts. Accurate, compliant, and human at once. - Design dense information like an infographic: communicate a lot, simply. Data visualisation and strong hierarchy in place of walls of text, without losing the detail. - Lean on interaction design to carry the detail. Progressive disclosure, reveals, and interactive data let people go as deep as they want, without meeting it all at once. - Use motion and pacing with intent. You control the rhythm of a page and the beat between steps, so people keep moving. - Carry the creative set from our adverts through to the landing page and the touchpoints after it. One unbroken story from ad to conversion. - Partner your CRO manager on the optimisation loop. You bring the hypothesis and the design, shape the tests, and read what comes back, and turn the result into the next move. - Help more people start. That is the number you move, and you always know why it moved. - Earn trust with evidence: multiple, specific proof points, not a logo and a star rating, all holding up in a regulated market. What good looks like: - Scope: you own the front door. The acquisition surfaces where people decide whether to begin, and the design-led testing that keeps them improving. - Impact: you help more people get started. At our scale, that reaches into millions of lives, real people beginning a treatment that changes theirs. You move that number, and you can show the before and after. - Influence: you work alongside growth experts, CROs, and product and commercial partners. You hold the bar on what is right for the patient, balancing it against the needs of the business. You bring people with you by offering options and choices, gaining buy-in with evidence rather than force. And you raise the bar inside the design team too, giving sharp critique and making the designers around you better. About you (who you are): The best person for this role has a rare mix. You make dense, complex medical information simple and clear, without dumbing it down or losing what matters. You are doing this for people at a vulnerable moment, so empathy and emotional intelligence are critical. You read the emotion in a health decision and meet people where they are, with warmth and without judgment. And you are deeply curious about health. You do not need to arrive knowing the conditions we treat, only the drive to understand them. You pair all of that with sharp acquisition craft and the discipline to test. You hold the human and the commercial in the same hand. Skills & experience: - Problem definition. You shape the problem, not just the pixels. You use data and research to work out which surface matters most and which experiment is worth running, then package it into something the team can build. - Visual craft. Non-negotiable. Typography, spacing, colour, motion, and micro-interactions, used with intent, not decoration. - Accessibility. You design inclusively without being asked. - Systems thinking. You think in modules, not single pages. - Product and commercial sense. You reason in conversion rate, cost per acquisition, and funnel drop-off. - Communication. Clear, specific, opinionated. - Working in the open. You share early and often, and you use critique to sharpen the work. How you work with AI: - LLMs are already embedded in your workflow. - You prototype in tools like Claude Code and Cursor to test ideas in real code, not just mock them up. The full stack: - We expect you to work end-to-end, from problem definition and research to information architecture and UX writing. - Validation and experimentation is the core of the role. - Your own research and usability testing, feeding the next experiment. - Copywriting and UX writing. - Composition from the design system, and ownership of the signature components and templates built on top of it. Your portfolio: Show us work where you took something complex and made it land. A page that told a clear story, held the detail without overwhelming, and helped a real person make a decision. Experience: Typically 5 to 8 years in product design, with a track record of conversion-focused design and A/B testing on acquisition surfaces. Behaviours & attitude: - Patient-first mindset. - Collaborative creation. - Curiosity. Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics across men’s health and well-being, fertility, and skincare. Here’s what makes joining Euc unique: - What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. - Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. - Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. - Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. - Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. What’s ahead in the UK: - Be an owner – Your own stake in the business with our employee options program. - Invest in your growth – Annual development budget plus 3 days of professional development leave. - Work flexibly – Hybrid setup with 3 days a week in our Old Street office. - Support your well-being – Private health insurance through Vitality or opt for a monthly wellness allowance. - Take time off – 25 days of holiday, enhanced parental leave, and work from anywhere 3 weeks out of the year. - Join a connected team – A vibrant office culture with regular socials, clubs, after-school sport, and seasonal events. ## Skills ### Required - Problem definition - Visual craft - Accessibility - Systems thinking - Product and commercial sense - Communication - Working in the open --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/eucalyptus/jobs/4735384005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)