# Senior Professional Services Engineer - EMEA

**Company**: GitLab
**Location**: Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8638017002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9d38c95e-875

## Description

As a Senior Professional Services Engineer, you'll help customers install, migrate to, configure, and adopt GitLab through technical delivery, training, and advisory services.

Your work may range from single-node Linux package installations to large reference architectures using infrastructure as code and configuration as code, as well as migrations from multiple version control systems to GitLab software as a service or self-managed environments.

You'll use a consultative approach, working with customers and GitLab Product and Engineering teams to identify the best path to customer success and improve GitLab features and processes.

## Responsibilities

- Use a consultative approach to assess each customer's goals and identify ways to achieve their vision more effectively and efficiently.

- Deliver statements of work with guidance from Technical Architects, including installing and configuring GitLab solutions in customer environments.

- Develop and implement migration plans for customer version control systems and data.

- Provide technical training remotely or on-site, and create implementation, maintenance, and customer-specific guidance.

- Create and maintain artifacts, templates, documentation, and scripts for service delivery, training, implementation, and customer workflows.

- Document and communicate customer opportunities, risks, and status updates to project and account teams.

- Collaborate with GitLab Product and Engineering teams to support customer success and contribute improvements to GitLab features and processes.

- Support Engagement Managers with quoting and scoping statements of work, and document improvements to Professional Services engagement processes.

## Requirements

- Professional experience with one or more infrastructure as code or configuration as code technologies, such as Terraform, Ansible, Packer, Puppet, or Chef.

- Professional experience with one or more cloud providers, such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure.

- Experience using, deploying, or configuring GitLab.

- Proficiency in written and spoken English sufficient for success in a remote and largely asynchronous work environment.

- Effective communication skills, including the ability to build consensus with peers and provide clear status updates.

- A solution-oriented, consultative approach and comfort managing multiple customer engagements in a fast-paced environment.

- Strong organisational skills and the ability to work in a self-motivated, self-managing way within a fully remote organisation.

- Willingness to travel approximately 20% of the time.

## Benefits

- Benefits to support your health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental Leave

## Skills

### Required
- infrastructure as code
- configuration as code
- cloud providers
- GitLab
- English proficiency
- communication skills
- organisational skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8638017002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)