# Workforce Systems Administrator **Company**: University College London Hospitals NHS Foundation Trust **Location**: London **Job type**: Permanent **Salary**: £31554.00 to £33270.00 **Category**: Human Resources **Industry**: Healthcare **Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/C9309-26-0993?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_9d2b7500-1b5 ## Description We are seeking an approachable, professional and motivated Workforce Systems Administrator with a drive to provide excellent customer service to join our innovative and dynamic Workforce Systems team at University College London Hospitals. This is an exciting opportunity to contribute to the delivery of high-quality workforce systems support for the Trust. Our ideal candidate will have a background in a high-volume administrative role in HR, Recruitment or Payroll, good people skills and the ability to communicate effectively with staff at all levels. The successful candidate will be joining an award-winning Workforce Intelligence function embedded within the Workforce Directorate. **Main duties of the job** - Provide ESR support to managers - Administer smartcard support including resetting passcodes and updating certificates - Ensure the registration authority policy is followed to administrate smartcard access for employees, honorary contract holders and temporary staff - Promote the use of employee self-service including updating personal information and viewing payslips online - Support employees in gaining access to employee self-service, ensuring accurate email addresses are recorded, helping with password resets and unlocking accounts where appropriate - Responsible for ensuring you work in the most efficient way, maximising the use of ESR - The post holder should be responsible for ensuring that any complaints and problems are addressed or escalated and the Workforce Systems Lead is aware of all issues - Administer the automated New Starter on-boarding process, escalating any complex issues to the Workforce Systems Lead when required **About us** University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. **Benefits** - Flexible working - Recognition for excellence - Opportunities for professional development **Person Specification** - Educated to post GCSE level - Evidence of continuing professional development including regular attendance on internal and external study programmes - Experience of working in a high-volume administration role in a HR, Payroll or Recruitment setting - Proven champion of customer experience - Proven NHS/public sector experience - Engaging and Motivating others - Experience of being able to balance competing priorities and meet personal and organisational targets - Quality focussed with an innovative, flexible approach and the ability to problem solve - Excellent attention to detail - Well organised, systematic thinker - Able to manage a high-volume workload - Ability to respond to urgent situations in a calm, empathetic and logical manner and manage stressful situations - Sound IT skills (Microsoft Office, Word), experience of manipulating HR databases - Ability to form, build, develop and maintain positive and effective working relationships with people from a wide range of personal and professional backgrounds including client managers and team members - Excellent communication skills, written, verbal and listening ## Skills ### Required - HR - Payroll - Recruitment - Microsoft Office - Word - Electronic Staff Records (ESR) - smartcard administration ### Nice to have - NHS Registration Authority smartcard administration experience - Experience of using Electronic Staff Records (ESR) in an acute NHS Setting - Knowledge of NHS AfC Terms and Conditions --- Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/C9309-26-0993?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)