# Technical Support Engineer Placement

**Company**: The Focusrite Group
**Location**: High Wycombe, Buckinghamshire
**Job type**: Full-time
**Salary**: £26250 pa
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.workable.com/view/4iK6N1ALsfkXKwuv42cUe7/technical-support-engineer-placement-in-high-wycombe-at-the-focusrite-group?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9d284915-46f

## Description

As a Technical Support Engineer, you will be responsible for maintaining the high level of customer service provided by The Focusrite Group. You will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email, and live chat, and working proactively to reduce the number of customer enquiries.

Core responsibilities:

- Act as focal point for pre/post sales and technical enquiries via phone, email, and live chat relating to the Focusrite and Novation product lines.

- Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.

- Coordinate warranty and non-warranty repair bookings for dealers and customers.

- Represent the Technical Support team and our customer base during the development phase of exciting new products.

Abilities, skills, and experience required:

- The ability and readiness to work well as part of a team

- Knowledge of audio interfaces, MIDI control, home/studio recording setups, and music production

- Experience with Mac OS and Windows systems

- DAW knowledge (e.g., Pro-Tools, Logic, Cubase)

- A polite, patient, and helpful phone manner

- Experience dealing with customers

The Focusrite Group is a rapidly growing, global organisation focused on providing opportunities for everyone to enjoy creating music. Previous placement candidates have gone on to become full-time employees.

Benefits include a salary of £26,250 per annum, and shared benefits with permanent employees.

## Skills

### Required
- audio interfaces
- MIDI control
- Mac OS
- Windows systems
- DAW knowledge
- Pro-Tools
- Logic
- Cubase

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/4iK6N1ALsfkXKwuv42cUe7/technical-support-engineer-placement-in-high-wycombe-at-the-focusrite-group?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)