# Client and Colleague Support Senior Assistant

**Company**: CVS Health
**Location**: Work from home, FL
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $17.00 - $31.30 per hour
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/FL---Work-from-home/Senior-Assistant--Client-and-Colleague-Support--Tier-2--12_R1080864?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9ceacad2-ed0

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

As a Client and Colleague Support Senior Assistant, you will partner closely with the Supervisor and Team Leads to manage daily escalations from Health Plans, internal teams and Call Center teams.

Responsibilities:

- Deliver timely, accurate, and high-quality support by providing information, feedback, and resolutions to clients and colleague inquiries.

- Investigate, complete and respond to escalation emails.

- Update Health Plan follow-up comments, reimbursement claims and perform additional offline work such as address validation, returned mail processing, and special projects as requested.

- Complete all assigned work within established service level targets of 24–48 hours.

Requirements:

- 2+ years of customer service experience

- 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint

- Dedicated, work-from-home space, free of distractions

- Ability to maintain a consistent, reliable, and stable internet connection

- Strong interpersonal and relationship building skills

- Experience with Email support

- Excellent oral, written, and interpersonal communication skills

- Good problem solving and critical thinking skills with focus on issue resolution and client/colleague satisfaction

- Ability to work in a structured, fast-paced environment

- Ability to work well with others

Preferred Qualifications:

- Experience in use of call center technologies/applications

- Experience working in a call center environment

- Associate’s degree

This role offers:

- Competitive salary: $17.00 - $31.30 per hour

- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources

- Flexibility between 8:00 AM and 8:00 PM ET during peak business periods

- Work-from-home arrangement from 9:30 AM to 6:00 PM

## Skills

### Required
- Microsoft Office
- Excel
- Word
- Access
- PowerPoint
- Email support
- Interpersonal communication
- Problem solving
- Critical thinking

### Nice to have
- Call center technologies/applications
- Call center experience
- Associate's degree

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/FL---Work-from-home/Senior-Assistant--Client-and-Colleague-Support--Tier-2--12_R1080864?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)