# Customer Success Manager - CSM **Company**: Hewlett Packard Enterprise **Location**: Istanbul, İstanbul **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Category**: Sales **Industry**: Technology **Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Istanbul-stanbul-Turkey/Customer-Success-Manager---CSM_1215943-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_9ce2e4dc-e8c ## Description We are seeking a Customer Success Manager - CSM to join our team in Istanbul, Turkey. As a CSM, you will play a critical role in the customer's digital transformation journey, serving as a direct point of contact and understanding client business objectives, project priorities, and desired outcomes. **Responsibilities:** - Takes ownership of a select group of strategic customer accounts. - Cultivates strong senior-level relationships within the customer's organization, including engagement with key stakeholders. - Successfully onboards and helps customers define and achieve their adoption success criteria. - Acts as a primary advocate for the customer, ensuring their needs and objectives and desired outcomes are understood, prioritized, and realized. - Develops and maintains a Customer Success Plan for the assigned accounts outlining the customer business goals, desired outcomes and timelines and ensures customers are receiving consistent experience throughout the entire customer journey. - Mitigate risks and potential escalation for complex customer issues, coordinating with various internal teams, including technical support, product management, and engineering, to manage change expectations and ensure swift and effective resolution. - Advocate for the customer through the internal closed loop feedback mechanism throughout the customer life cycle. - Articulate the value proposition of HPE's solution offerings and align to customer pain points and business opportunities (use cases). - Drives Upsell sales motion in the assigned account base, identifying and closing new expansion opportunities. - Identifies Cross Sell opportunities and collaborates with Sales Specialists to pursue. - Collaborates with the account team to smooth the end-to-end customer experience during the contract renewal and refresh processes to drive retention & account growth. **Education & Experience:** - University or Bachelor's degree or equivalent combination of education and experience; advanced University or MBA preferred. - Customer Success Manager Foundation Certification or higher preferred. - HPE GreenLake ATP certification preferred. - Proven experience in customer success management, managing large customer accounts, developing customer success plans, and achieving customer success objectives. - Considered a trusted advisor externally and mentor of customer success management internally. - Viewed as expert in given field by company and customer. - Experience in project/program management preferred. - Experience in cloud operating models. - Experience in outcome based and value based selling preferred. - A natural relationship builder, capable of earning respect both inside and outside. - Typically 4-6 years of directly related work experience. **Knowledge & Skills:** - A thorough understanding of the technology industry, including trends, market dynamics, emerging technologies, cloud computing and competitive landscape. - Comprehensive knowledge of the company's products and services, including a deep understanding of their features, capabilities, and how they address customer needs. - Understanding of customer personas, industries served, market segments, and specific customer pain points and objectives. - Experience in customer success methodologies, frameworks, and best practices. - A thorough understanding of key financial, adoption, and retention metrics related to customer success and the impact of customer success on revenue growth. - Leadership skills, including experience in orchestrating the associated account team members for customer success. - Effective collaboration with partners and various departments, including sales, product development, technical support, and marketing. - Awareness of industry-specific regulations, data privacy laws, and compliance requirements that may affect customer success activities. - Knowledge for HPE's portfolio offering, GreenLake platform, Advisory and Professional services and Managed Services. - Understanding of Public Cloud Architecture and Operations principles. - Understanding of ITIL/ITSM. - Understanding of Agile and DevOps concepts and methods. - Deal management skills, including shaping, managing, and negotiating opportunities, removing obstacles and steering teams through strategic engagements. - The ability to operate with integrity and high ethical standards, foster a respectful environment, and promote trust within the team and with customers. **What We Can Offer You:** - Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. - Personal & Professional Development: We also invest in your career because the better you are, the better we all are. - Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. ## Skills ### Required - cloud computing - customer success management - project management - relationship building - leadership skills - deal management ### Nice to have - HPE GreenLake ATP certification - Customer Success Manager Foundation Certification - outcome based and value based selling - cloud operating models --- Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Istanbul-stanbul-Turkey/Customer-Success-Manager---CSM_1215943-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)