# Customer Contact, Analyst

**Company**: AIA
**Location**: Kuala Lumpur, MY-AIA Malaysia
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q30255387

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Kuala-Lumpur-MY-AIA-Malaysia/Customer-Contact--Analyst_JR-69513?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9cd8436a-216

## Description

At AIA, we've started an exciting movement to create a healthier, more sustainable future for everyone.

We're looking for a Customer Contact, Analyst to effectively and efficiently manage customer/agent/prospect interactions and requests via inbound call.

**Roles and Responsibilities:**

- Attend to inbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in a more effective and efficient way, including back-end administration processing.

- Collaborate closely with other members of the Call Centre, other departments, and business partners to resolve enquiries/requests.

- Coordinate closely with unit leaders/management in managing individual call time and volume.

- Participate in training to ensure continuous improvement of skills and knowledge to deliver quality service.

- Promote/cross-sell the company's products and services proactively when opportunity arises.

- Perform other responsibilities and duties periodically assigned by supervisor.

- Adhere to the 24/7 Call Centre operation and scheduling.

**Minimum Job Requirements:**

- Education – Diploma, Degree holder in any discipline and/or non-degree holders with strong related working experience.

- Experience – Relevant experience, preferably at least one year in Customer Service / Call Centre.

- Demonstrated experience in customer service.

- Passion for excellence with respect to treating and caring for customers.

- Highly developed sense of integrity and dedication to customer happiness.

- Ability to communicate clearly and professionally, both verbally and in writing.

- Possess a strong work ethic and team player mentality.

- Ability to handle and manage customer complaints.

- Has a pleasant, patient, and friendly demeanor.

- Strong decision-making and analytical abilities.

- Strong detail orientation and communication/listening skills.

- Willingness to work a flexible schedule and occasional overtime when needed.

## Skills

### Required
- customer service
- communication
- analytical skills
- problem-solving
- teamwork

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Kuala-Lumpur-MY-AIA-Malaysia/Customer-Contact--Analyst_JR-69513?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)