# Fraud Pursue Investigator

**Company**: Monzo
**Location**: Remote (UK)
**Work arrangement**: remote
**Job type**: full-time
**Salary**: £27,700 - £33,600
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/monzo/jobs/8346054?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/fraud-pursue-investigator-9cbaba8c-fa6/

## Description

We're on a mission to make money work for everyone.

As a Fraud Pursue Investigator at Monzo, you will play a key role in facilitating and acting on vital communication between Monzo and other institutions to prevent the loss of funds to fraudsters.

**Your Day-to-Day:**

- Investigate and action fraud reports received from other financial institutions

- Probe for further evidence where needed

- Use Monzo's values to investigate claims with empathy and attention to detail

- Investigate and report fraud to other banks when our customers have been a victim of fraud

- Triage and take initial action on inbound communications from a range of institutions

- Create and action indemnities and defunds where needed

- Report to CIFAS

**Requirements:**

- Excellent English written & verbal communication skills

- Previous experience in customer service or a related field

- Ability to be persuasive and empathetic

- Strong expertise in investigating, problem solving and decision making

- Ability to work well independently & be collaborative with the wider team

- Ability to work to deadlines

- Values-driven approach in line with Monzo's core values

**What We Offer:**

- £27,700 - £33,600 base salary + Incentive Awards tied to your performance

- £1,000 learning budget each year to use on books, training courses and conferences

- MacBook and support for your work-from-home setup

- Plus lots more!

**Application Journey:** The application journey has 3 key steps:

- CV and application questions

- A video call with a recruiter

- Values and technical interview with the team

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- customer service
- investigating
- problem solving
- decision making
- communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/monzo/jobs/8346054?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)