# Service and Engagement Team Leader

**Company**: Target
**Job type**: full-time
**Salary**: $21.50 - $36.55 per hour
**Category**: Retail
**Industry**: Retail

**Apply**: https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/1112-Woodruff-Rd-GreenvilleSC-29607-4109/Service---Engagement-Team-Leader_R0000476962?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9cabab6a-6a4

## Description

The starting pay range for this position per hour is $21.50 - $23.50, with a full pay range of $21.50 - $36.55 per hour. Pay is based on several factors including labour markets, education, work experience, and certifications.

As a Service and Engagement Team Leader at Target, you will be responsible for delivering exceptional guest experiences and leading a team of hourly team members. Your main objectives will be to create an easy, inspiring, and friendly guest experience, drive loyalty programs, and ensure consistent operations.

Key responsibilities include:

- Consistently delivering guest experience commitments

- Ensuring every team member understands and consistently delivers on Target's guest experience commitments

- Actively observing and providing feedback to team members

- Reviewing area guest, financial, and team outcome metrics to identify opportunities for improvement

- Demonstrating inclusivity by valuing diverse voices and approaches

- Leading a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants

- Supporting Target Loyalty Programs and promoting benefits and features to guests

- Developing and coaching team members to drive proficiencies

- Personalizing recognition and appreciation for team members

- Leading a culture of accountability and performance management

- Responding to guest concerns and issues in a timely and effective manner

- Ensuring team members stay up-to-date on upcoming promotions, brand launches, and events

- Evaluating candidates for open positions and developing a guest-centric team

- Supporting merchandise protection strategies and physical security processes

To be successful in this role, you should have:

- A high school diploma or equivalent

- Previous retail experience, although not required

- Strong leadership and communication skills

- Ability to work independently and as part of a team

- Effective problem-solving and decision-making skills

- Welcoming and helpful attitude towards guests and team members

- Capability to remain focused and composed in a fast-paced environment

Target offers a range of benefits to eligible team members, including comprehensive health benefits, 401(k), employee discounts, and paid time off.

## Skills

### Required
- leadership
- communication
- problem-solving
- decision-making
- team management

### Nice to have
- previous retail experience
- handheld scanner operation

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Source: [Apply at target.wd5.myworkdayjobs.com](https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/1112-Woodruff-Rd-GreenvilleSC-29607-4109/Service---Engagement-Team-Leader_R0000476962?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)