# Service Delivery Manager (SDM)

**Company**: Leidos
**Location**: San Antonio, TX
**Experience**: senior
**Job type**: full-time
**Salary**: $154,050.00 - $278,475.00
**Category**: Defence & Intelligence
**Industry**: Consulting

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/San-Antonio-TX/IDCS-Service-Delivery-Manager_R-00195775?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9c7833b4-cf1

## Description

The Service Delivery Manager (SDM) is a key member of the program leadership team responsible for driving the day-to-day execution and delivery of services across the program.

The SDM serves as an operational integrator, ensuring program teams, technical leads, service owners, and functional organisations remain aligned to customer priorities, contractual commitments, service level expectations, and program objectives.

Working closely with the Program Manager, the SDM provides leadership and oversight of daily operations, identifies and resolves barriers to execution, monitors service performance, and drives accountability across the organisation.

The role serves as a primary connection point between program leadership, delivery teams, and the customer to ensure services are delivered reliably, efficiently, and with a strong mission focus.

**Clearance Required:** Must be a US Citizen and have an active Secret security clearance.

**Primary Responsibilities:**

- Lead and coordinate day-to-day program operations and service delivery activities in coordination with the PM.

- Translate program priorities and customer requirements into clear actions across delivery teams.

- Maintain visibility into operational performance, emerging issues, dependencies, and execution risks.

- Drive cross-functional coordination among technical teams, service owners, program management subcontracts, and functional organisations.

- Ensure actions, commitments, and decisions are documented, assigned, tracked, and communicated.

- Identify barriers to execution and drive issues to resolution or elevate them to program leadership when appropriate.

- Support implementation of program priorities, operational changes, and continuous improvement initiatives.

- Establish and maintain an operating rhythm for reviewing service health and performance.

- Analyse service trends and identify opportunities to improve performance.

- Build and maintain a trusted advisor relationship with Customers while developing a deep understanding of their priorities.

- Partner with the program manager and program leadership to establish priorities and facilitate daily/weekly operational reviews and other program execution forums.

- Maintain appropriate mechanisms for tracking and managing risks, issues, actions, and decisions.

**Basic Qualifications:**

- BA/BS or equivalent experience and 12+ years of prior relevant experience or Masters with 10+ years of prior relevant experience.

- Generally has 7+ years of experience supervising or leading teams or projects.

- Demonstrated Air Force experience and background in cybersecurity programs and leadership in technical complex organisations.

- Demonstrate aptitude in cost, schedule, and performance management.

- Must have strong problem-solving, analytical, communication, and people skills.

- Demonstrate poise and ability to act calmly and competently in high-pressure, high-stress situations.

- Must possess a PMP certification.

**Preferred Experience:**

- Demonstrated experience with an Air Force or Space Force Customer, and/or prior military experience.

- Prior managerial roles successfully performing on a large Cost-Plus IT services or Software Delivery contract.

- Experience managing information systems and network operations programs.

**Pay Range:** $154,050.00 - $278,475.00

## Skills

### Required
- PMP certification
- cybersecurity programs
- leadership in technical complex organisations
- cost, schedule, and performance management
- problem-solving
- analytical skills
- communication skills
- people skills

### Nice to have
- Air Force or Space Force Customer experience
- prior military experience
- managerial roles on large Cost-Plus IT services or Software Delivery contracts
- managing information systems and network operations programs

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/San-Antonio-TX/IDCS-Service-Delivery-Manager_R-00195775?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)