# Manufacturing Operations Support Specialist

**Company**: Anduril Industries
**Location**: Hudson, New Hampshire
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $30-$37 USD
**Category**: Manufacturing
**Industry**: Defense

**Apply**: https://job-boards.greenhouse.io/andurilindustries/jobs/5223795007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_9c6917e3-b60

## Description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.

As the Manufacturing Operations Support Specialist, you will own the end-to-end customer experience for post-sale repairs and upgrades, ensuring units are tracked accurately and shipped on time. You will act as the vital bridge connecting customers, production, shipping/receiving, and supply chain teams.

## Responsibilities

- Act as the primary customer contact and single point of accountability for all post-sale RMA activities and customer relationships.

- Track the status and physical location of RMA units in ERP and PLM systems to ensure absolute data accuracy.

- Deliver proactive, transparent status updates to customers throughout the production, shipping, and return lifecycle.

- Coordinate with the head of operations, TPMs, and production staff to resolve priority conflicts and align customer messaging.

- Forecast material needs and collaborate with the supply chain team to secure necessary kits and purchase orders.

- Oversee shipping/receiving activities to ensure units are properly documented, ATP tested, packaged, and dispatched on schedule.

- Identify recurring drivers of delays, flag systemic issues to production and operations, and recommend process improvements to reduce late shipments.

- Issue detailed repair reports containing corrective actions for customers and coordinate with the front office for invoicing and shipping authorizations.

## Requirements

- 3+ years of experience in production coordination, customer success, account management, or program coordination,ideally in a manufacturing, hardware, defense, or aerospace environment.

- A proven track record of managing and improving on-time delivery, RMA/returns, or service-level commitments.

- Comfort navigating ERP and PLM/production-tracking systems.

- Strong customer-facing commercial experience with the ability to deliver both good and bad news clearly and early.

- Exceptional communication skills, with the ability to translate complex details simply across working-level engineers, finance partners, and executive leadership.

- Strong cross-functional coordination skills with production, shipping/receiving, and supply chain teams.

- High attention to detail with the ability to track dozens of daily activities and drive issues to closure.

- The ability to remain calm under pressure, prioritize effectively, and reassure customers during challenging situations.

- Familiarity with infrared imaging, detectors, or precision hardware is highly preferred.

- Familiarity with defense-industry compliance is a plus.

- Eligible to obtain and maintain an active U.S. Secret security clearance.

## Benefits

Anduril offers top-tier benefits for full-time employees, including comprehensive, competitive benefits packages.

## Skills

### Required
- ERP
- PLM
- production coordination
- customer success
- account management
- program coordination

### Nice to have
- infrared imaging
- detectors
- precision hardware
- defense-industry compliance

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/andurilindustries/jobs/5223795007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)